Company Description

Fini is an accuracy-first AI solution designed to transform customer support for mid-market and enterprise B2C companies, particularly in fintech, SaaS, and marketplaces. Offering a trustworthy AI support agent, Fini enables businesses to automate up to 80% of task workflows with 98% verified accuracy, effectively reducing resolution times and increasing customer satisfaction. Its pioneering technology integrates seamlessly with platforms like Zendesk, Salesforce, Intercom, and HubSpot, ensuring compatibility and traceability to actual policies and systems. With a robust, regulated architecture adhering to standards such as GDPR, SOC 2, and ISO 27001, Fini is trusted by organizations like the U.S. Chamber of Commerce and multiple Fortune 500 companies to manage over 1,000,000 tickets every month.

Role Description

This is a full-time hybrid role based in Amsterdam, allowing some work from home flexibility. As a Research Assistant at Fini, you will be responsible for supporting research projects through data collection, analysis, and reporting. You will contribute to lab-based initiatives, collaborate with cross-functional teams, and manage documentation to support ongoing research. The role requires excellent attention to detail, effective communication, and a proactive attitude in identifying areas for research improvement.