The Referral Coordinator/ Scheduler is responsible for managing the intake and referral process for patients, ensuring smooth and efficient coordination of care. This role involves gathering patient information, collecting insurance coverage, obtaining medical records, and intake paperwork in a timely manner.

Duties and Responsibilities, including but not limited to: ​

• Referral Intake : Conduct initial patient intake, collecting necessary information such as medical history, insurance details, and reason for referral.
• Records Management : Create, update, and maintain patient health records, ensuring accuracy and completeness of all referral activities.
• Data Entry : Enter patient information into electronic health records (EHR) systems, including medical history, treatments, and test results.
• Privacy and Security : Protect the confidentiality and security of patient health information, adhering to HIPAA and other regulatory requirements.
• Information Requests : Respond to requests for medical records from healthcare providers, patients, insurance companies, and legal entities, ensuring proper authorization is obtained.
• Customer Service: Provide excellent customer service to patients, addressing inquiries and resolving issues related to intake and referrals promptly.
• Patient Scheduling: Contact patients to schedule consultation and follow-up appointments, and assist clinical team with coordinating infusion treatment appointments.

Basic Qualifications:

• High school diploma or equivalent required
• At least one year working in a healthcare setting required
• At least one year processing incoming referrals and medical records required

Preferred Qualifications:

• Associate’s degree in a related field is preferred

Schedule Details:

• Employment Status: Full time (1.0 FTE)
• Weekly Scheduled Hours: 40
• Hours of work: 8:00 a.m. to 4:30 p.m.
• Days worked: Monday to Friday

At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include:

• Employer paid High Deductible Health Plan with employer HSA contribution
• Flexible Vacation Time
• 401(k) Retirement Plan with generous employer match
• Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection
• Free Grand Rapids downtown parking

Disclaimer

BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health.