Nice to meet you! I'm Shweta Malhotra, a Talent Acquisition Partner at LeadDesk. Together with Jarno Tenni, our VP of Engineering, we are strengthening our Engineering team in Helsinki/ Lappeenranta. It means we need your help and can't wait to welcome our new R&D Manager What's in it for you * You will play a key role in delivering complex products more systematically, faster, and with greater impact. * You'll be working closely with cross-functional teams to ensure alignment with our strategic vision. * Opportunity to enhance your skills and advance your career in a dynamic and fast-paced environment. * Join a publicly listed SaaS company that develops its own technology and is committed to innovation. * Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting. What you can expect as a R&D Manager****at LeadDesk * Lead and manage four R&D teams comprising approximately 20 professionals, requiring strong leadership, organizational, and people management capabilities. * Oversee the delivery of team outputs, ensuring alignment with defined requirements, quality standards, and stakeholder expectations. * Provide regular updates on R&D progress, including weekly status reports and other communications as needed by leadership or stakeholders. * Represent the R&D function in both internal and external forums, clearly articulating key accomplishments and technical milestones to a broad audience. * Act as the primary liaison for prioritization and conflict resolution in close collaboration with the Product organization, ensuring team efforts align with client needs and evolving priorities set by product managers. * Ensure personnel skill development including utilising AI tools in development * Process and tool development to ensure efficient deliveries now and in future This is where the match happens Must-haves * Strong sense of ownership over delivery, including accountability for meeting deadlines and managing product releases. * Proven background in software development or a comparable technical role, with a solid understanding of modern development practices. * Demonstrated experience in line management and people leadership, including coaching, performance management, and team development. * Ability to succeed in a dynamic, fast-paced environment and adapt effectively to changing priorities. * Proactive and collaborative working style, with the ability to engage effectively not just with own teams but also with other internal teams (such as Product and Sales) and external stakeholders. Nice-to-haves * Experience working in an international SaaS company, ideally serving enterprise customers across multiple markets. * Proven track record of managing distributed and hybrid teams across different locations and time zones. * Experience in leading or contributing to organizational change initiatives, including process or structural transformations. Practicalities * Your location: Helsinki / Lappeenranta. * Work permit in Finland * Start date: As soon as possible * Work model: Hybrid (3 days a week at the office) * Working hours: Flexible * Employment: Full-time and permanent What's next We can't wait to meet you! Apply today or latest by 31st July'25 For more information, please reach out to Shweta from the Talent team by email: ext-shweta.malhotra (at) leaddesk.com. LeadDesk briefly At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents. When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.