Artiwise
Artiwise is an AI-powered Customer Experience Management (CXM) platform that helps companies transform scattered customer feedback into clear, actionable strategies. Our mission is to create sustainable customer satisfaction with Artificial Intelligence through enhancing customer experience and driving measurable business impact. At the heart of Artiwise lies a commitment to turning the voice of the customer into meaningful action. Unlike fragmented tools, our platform provides a holistic view of experience, unifying every piece of feedback across call center calls, surveys, online reviews, chatbots and social channels. This all-in-one approach enables faster decisions, seamless collaboration between departments, and the foundation for long-term customer satisfaction. With end-to-end journey tracking, Artiwise connects each step of the customer lifecycle—from purchase to post-sales service—into a single, unified story. Our AI-driven analysis not only uncovers why certain processes succeed or fail but also guides teams toward adopting the most effective strategies. Our advanced VoC and CX analytics reveal the topics, sentiments, and root causes that shape customer perceptions as well as showing which areas you need to invest in order to increase customer satisfaction and enhance experience. Retention is strengthened through churn analysis which allow brands to identify risks before they materialize and secure stronger relationships. Every improvement is tied to measurable business outcomes, meaning companies can finally quantify the ROI of customer experience stories. Going beyond insights, Artiwise’s Action Planner transforms findings into impact by assigning tasks, setting deadlines, and prioritizing actions across departments. This ensures that identified problems translate into concrete, trackable improvements while creating a customer centric culture.
Artiwise
Artiwise is an AI-powered Customer Experience Management (CXM) platform that helps companies transform scattered customer feedback into clear, actionable strategies. Our mission is to create sustainable customer satisfaction with Artificial Intelligence through enhancing customer experience and driving measurable business impact. At the heart of Artiwise lies a commitment to turning the voice of the customer into meaningful action. Unlike fragmented tools, our platform provides a holistic view of experience, unifying every piece of feedback across call center calls, surveys, online reviews, chatbots and social channels. This all-in-one approach enables faster decisions, seamless collaboration between departments, and the foundation for long-term customer satisfaction. With end-to-end journey tracking, Artiwise connects each step of the customer lifecycle—from purchase to post-sales service—into a single, unified story. Our AI-driven analysis not only uncovers why certain processes succeed or fail but also guides teams toward adopting the most effective strategies. Our advanced VoC and CX analytics reveal the topics, sentiments, and root causes that shape customer perceptions as well as showing which areas you need to invest in order to increase customer satisfaction and enhance experience. Retention is strengthened through churn analysis which allow brands to identify risks before they materialize and secure stronger relationships. Every improvement is tied to measurable business outcomes, meaning companies can finally quantify the ROI of customer experience stories. Going beyond insights, Artiwise’s Action Planner transforms findings into impact by assigning tasks, setting deadlines, and prioritizing actions across departments. This ensures that identified problems translate into concrete, trackable improvements while creating a customer centric culture.
TL;DR
Product: AI-powered Customer Experience Management (CXM) platform that unifies VoC data (calls, chat, social, surveys, reviews) and provides analytics, root-cause analysis and action planning.
Founded: 2015
Headquarters: Istanbul, Turkey
Employees: 49
Funding: $1.35M reported across seed rounds; lead investor Boğaziçi Ventures
