Lendable is a lending platform that makes borrowing money effortless across loans, credit cards and car finance.
Using technology, we have trimmed the fat from the traditional loan application process. The result allows us to make an instant decision, offer personalised rates, and transfer funds within minutes.
We look beyond just the applicants' credit scores, offering loans to people with less-than-perfect credit histories. This way, we provide fair rates to a wider range of borrowers.
Once customers have accepted our quote, we deposit their loan within minutes and many customers qualify for instant access to their credit card via their mobile wallets. Our technology is brand new so we can deliver best in class experience to customers that previously weren't served in the market.
The internet has made commerce faster, cheaper and safer. Time for finance to step up. Check out our Lendable loans, Zable credit cards (https://zable.co.uk/) and Autolend car finance (https://www.autolend.co.uk/) for more specific details
Lendable is a lending platform that makes borrowing money effortless across loans, credit cards and car finance.
Using technology, we have trimmed the fat from the traditional loan application process. The result allows us to make an instant decision, offer personalised rates, and transfer funds within minutes.
We look beyond just the applicants' credit scores, offering loans to people with less-than-perfect credit histories. This way, we provide fair rates to a wider range of borrowers.
Once customers have accepted our quote, we deposit their loan within minutes and many customers qualify for instant access to their credit card via their mobile wallets. Our technology is brand new so we can deliver best in class experience to customers that previously weren't served in the market.
The internet has made commerce faster, cheaper and safer. Time for finance to step up. Check out our Lendable loans, Zable credit cards (https://zable.co.uk/) and Autolend car finance (https://www.autolend.co.uk/) for more specific details
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We’re looking for someone with a great understanding of the Fraud and Financial Crime process and regulatory requirements, excellent attention to detail and clear verbal and written communication skills
Previous experience in a Fraud and Financial Crime environment is a must—experience in conducting quality assurance is also beneficial
Demonstrated ability to handle complex queries with accuracy, and ownership
Confident in following structured processes and able to identify opportunities to improve them
Strong communication, rapport-building, and conflict resolution skills
Skilled in using digital tools and comfortable adopting new technologies, including AI-driven platforms
Organised and able to manage multiple tasks in a fast-paced setting
Proactive in offering feedback and participating in process and AI improvement initiatives
Customer-focused, with a passion for delivering consistent, good outcomes
Resilient, adaptable, and open to constant change and learning
Collaborative, supportive team player committed to shared success
High level of accountability and personal ownership for customer outcomes and process execution
Constructive, solutions-focused approach with willingness to challenge the status quo
What the job involves
We’re looking for a Fraud and FinCrime Quality Assurance Analyst to join our Quality Assurance team to conduct Quality Assurance reviews on the output of our Fraud and Financial Crime teams
This role is all about completing assessments to understand how we’re performing, spot areas for improvement, and help us deliver better customer outcomes by suggesting and driving improvements to our operational strategy
You'll take ownership across a broad remit
You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
You’ll be working closely with the Quality Assurance and Fraud and Financial Crime teams, reviewing customer interactions against business processes—making sure every customer receives excellent service and that we consistently deliver good customer outcomes
Complete thorough and timely quality assurance assessments of cases handled by the Fraud and Financial Crime Teams, including reviews of PEPs and Sanctions, Loan and Card Fraud claims, and Card Disputes
Provide clear, actionable, and constructive feedback to Fraud and Financial Crime team members to support their ongoing development and performance improvement
Collaborate with agents and investigators to clarify quality standards and best practices, fostering a culture of continuous learning and excellence
Identify common trends in errors or process gaps and proactively share insights with colleagues and management to drive improvements in customer experience and case handling
Support onboarding and training initiatives by sharing QA insights and helping to develop resources or training materials aimed at improving colleague capability
Uphold a customer-centric approach in QA assessments, highlighting potential customer impacts and recommending remediation where necessary to protect the client's interests and trust
Encourage open dialogue with agents and investigators to build understanding of QA findings, reinforcing learning and application to future casework
Meet personal targets set, quality, and compliance by consistently following key operational procedures and applying appropriate judgement to specific customer circumstances
Effectively use AI and digital tools to streamline customer interactions and deliver faster, more accurate service
Identify blockers, process gaps, or recurring issues and communicate these to relevant teams, supporting continuous improvement initiatives
Log all assessments accurately and ensure data integrity for audit and learning purposes
Provide clear, actionable feedback from frontline experiences to enhance our knowledge base, training resources, and AI systems
Participate in process reviews and contribute suggestions to enhance the customer journey, automation, and operational efficiency
Remain up to date with ongoing system, product, and process changes, readily adapting to evolving procedures
Respond positively to coaching and feedback, using it to improve performance and customer outcomes
Demonstrate initiative in learning new tools, products, and procedures as they are introduced
Share knowledge and support colleagues, helping to create a culture of collaborative learning
Benefits
Best-in-class compensation, including equity
You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas
Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
