
At EdgeTier, we help customer support teams uncover the true value of every customer conversation. Using a suite of proprietary models and the latest Generative AI, EdgeTier analyses each customer interaction in real-time, surfacing actionable insights that detect emerging issues, reveal the root causes of customer problems, and identify key trends. This visibility allows support teams to resolve issues faster, improve agent performance, and make data-driven decisions that drive business impact. Our mission is to turn customer support into an insights engine, empowering teams to share reliable insights with the rest of the business and drive continuous improvement. Leading brands like Abercrombie & Fitch, TUI Global, Belmond and Kaizen Gaming trust EdgeTier to understand customers' needs, improve CSAT, create efficiencies, and keep customers coming back. Recognised as one of Deloitte's Technology Fast 50 and among Sifted Europe's Fastest-Growing Startups, EdgeTier is reshaping customer support analytics, supporting customer service teams to become the true voice of the customer.

At EdgeTier, we help customer support teams uncover the true value of every customer conversation. Using a suite of proprietary models and the latest Generative AI, EdgeTier analyses each customer interaction in real-time, surfacing actionable insights that detect emerging issues, reveal the root causes of customer problems, and identify key trends. This visibility allows support teams to resolve issues faster, improve agent performance, and make data-driven decisions that drive business impact. Our mission is to turn customer support into an insights engine, empowering teams to share reliable insights with the rest of the business and drive continuous improvement. Leading brands like Abercrombie & Fitch, TUI Global, Belmond and Kaizen Gaming trust EdgeTier to understand customers' needs, improve CSAT, create efficiencies, and keep customers coming back. Recognised as one of Deloitte's Technology Fast 50 and among Sifted Europe's Fastest-Growing Startups, EdgeTier is reshaping customer support analytics, supporting customer service teams to become the true voice of the customer.
What they do: AI-driven conversation analytics and real-time CX insights for contact centres
Founded / HQ: 2017, Dublin, Ireland
Notable investors: Smedvig Capital, Episode 1, Act Venture Capital, Enterprise Ireland
Funding: Seed and Series A (Series A ~€6M announced June 2023)
Customer support analytics for high-volume contact centres
2017
IT Services and IT Consulting
Seed round announced July 10, 2019
€6,000,000
Series A announced June 13, 2023; participation from Episode 1 and Act Venture Capital
“Backed by venture investors and public development funding (Smedvig Capital, Episode 1, Act Venture Capital, Enterprise Ireland)”
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At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
Job Title: QA Engineer
Location: Barcelona, Catalonia, Spain
Employment Type: Full-time
Department: Quality Assurance
Workplace Type: Hybrid
EdgeTier is currently looking for a passionate and experienced QA Engineer to join our team on a full-time basis. This exciting role will see the successful candidate work closely with developers, product managers, and other stakeholders to maintain test automation frameworks, perform manual tests when necessary, and implement continuous improvement practices across the team.