Company Description

Fini is a cutting-edge AI platform focused on delivering accuracy-first customer support solutions. Serving mid-market and enterprise B2C companies in industries like fintech, SaaS, and marketplaces, Fini specializes in automating high-stakes workflows such as refunds, KYC, account changes, and billing disputes. With the ability to safely automate up to 80% of support tickets at 98% verified accuracy, Fini enhances customer satisfaction and reduces resolution time while ensuring all responses align with real company policies and data. Trusted by organizations including the U.S. Chamber of Commerce, Bitdefender, TrainingPeaks, and Fortune 500 companies, Fini meets stringent standards such as SOC 2, GDPR, and ISO 27001.

Role Description

We are seeking a skilled and innovative Frontend Developer for a full-time hybrid role based in Amsterdam, with the flexibility for partial remote work. In this position, you will be responsible for developing and optimizing user-facing web applications, collaborating with designers and backend teams to ensure seamless integration and high performance. You will ensure all front-end solutions are responsive, maintainable, and aligned with UX best practices. Your work will support a cohesive and high-quality user experience for our AI-driven customer support platform.

Qualifications

• Proficiency in Front-End Development and Responsive Web Design
• Experience in Web Development and Back-End Web Development for seamless integrations
• Strong Software Development skills with a focus on creating maintainable and scalable code
• Familiarity with modern frameworks and tools such as React, Vue.js, or Angular
• Solid understanding of cross-browser compatibility, performance optimization, and web accessibility standards
• Ability to work effectively in a hybrid work environment with strong communication skills
• Previous experience in AI or customer support domains is a plus
• Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline