Company Description

Fini is an innovative AI solution tailored for customer support, enabling mid-market and enterprise B2C companies to automate up to 80% of customer tickets with 98% verified accuracy. Trusted by customers such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini specializes in handling high-stakes workflows like refunds, KYC, account changes, and billing disputes, going beyond FAQs. Leveraging a RAGless, agentic AI architecture, Fini integrates seamlessly with platforms like Zendesk, Salesforce, and HubSpot, ensuring all responses are transparent, policy-aligned, and traceable. With a focus on operational security, Fini adheres to strict compliance standards, including SOC 2, GDPR, and ISO 27001, while driving customer satisfaction and efficiency improvements on a global scale.

Role Description

This is a full-time hybrid role located in the Amsterdam Area, with some flexibility for remote work. As a Python AI Specialist, you will design and implement cutting-edge AI algorithms, work on Natural Language Processing (NLP) solutions, and optimize the functionality of the AI support system. The role involves collaborating with cross-functional teams to improve system integration, maintaining compliance with industry standards, and troubleshooting issues to ensure accurate and reliable AI performance. You will also contribute to product enhancements by analyzing customer data for innovative AI applications.