Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs12

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice

Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers

Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards

Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)

Company Overview

Problem Domain

Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.

Founded

2022

Industry

AI / Customer Support / CX

Tech Stack

Zendesk

Salesforce

Intercom

HubSpot

Funding Track Record

Seed- 2026-01-15

$3.6M

Announced participation from Y Combinator and multiple angels

Pre-Seed- 2022-09-07

Crunchbase lists a pre-seed round with amount obfuscated

Investor Signal

“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”

Join the Team

Prompt Engineering Intern

RemoteUS

Remote • US

About Us: Fini is a cutting-edge AI company. We believe the hottest new programming language is English. If you can write clearly, you can program our AI.

The Role: "Prompt Engineering" is the art of talking to robots. We are looking for a Prompt Engineering Intern to help us push the limits of Large Language Models (LLMs). You don't need Python; you need logic, creativity, and patience.

What You’ll Do:

Startup jobs. A lot of them.

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Startups

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Open Roles

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New This Week

Technical Writer

Full-timeNovi Sad, RS

Full-time • Novi Sad, RS

Data Scientist

Part-timeNew York, US

Part-time • New York, US

Frontend Developer

ContractRotterdam, NL

Contract • Rotterdam, NL

Mobile Developer

Full-timeSan Francisco, US

Full-time • San Francisco, US

Product Designer

ContractHaifa

Contract • Haifa

DevOps Engineer

InternshipAustin, US

Internship • Austin, US

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Prompt Crafting: Experiment with different ways of asking the AI to do tasks (e.g., "Act as a helpful support agent...").

Stress Testing: Find the "breaking points" where the AI gets confused and figure out how to rephrase the prompt to fix it.

Library Building: Create a "cookbook" of the best prompts that yield the best results for our customers.

Creative Writing: Help the AI sound more human, more empathetic, and less robotic.

Word Nerd: You care about phrasing, grammar, and nuance.
Logic Puzzler: You enjoy figuring out why the AI gave a weird answer.
AI Enthusiast: You spend your free time playing with ChatGPT, Midjourney, or Claude.
No CS Degree? Perfect. We want diverse thinkers, not just coders.

Future-Proof Career: Prompt Engineering is becoming one of the most sought-after skills in tech.
Work on the Edge: Play with the newest AI models before the public understands them.
Remote: Focus on the words, not the office.

Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Prompt Engineering Intern

Startup jobs. A lot of them.

Technical Writer

Data Scientist

Frontend Developer

Mobile Developer

Product Designer

DevOps Engineer

Related Companies