
Mia Labs offers an AI-powered conversational platform for automotive dealerships to automate customer communications across sales, service, reception, and parts operations. Their flagship product, Mia, functions as a 24/7 AI employee that answers calls, schedules appointments, and manages inbound and outbound conversations. It integrates with existing dealership systems to check inventory, update CRMs, and notify staff across teams. The solution combines automotive retail expertise with AI technology and is delivered as a SaaS product for dealerships. Mia partners with Microsoft to secure data and supports scalable adoption across dealer networks.

Mia Labs offers an AI-powered conversational platform for automotive dealerships to automate customer communications across sales, service, reception, and parts operations. Their flagship product, Mia, functions as a 24/7 AI employee that answers calls, schedules appointments, and manages inbound and outbound conversations. It integrates with existing dealership systems to check inventory, update CRMs, and notify staff across teams. The solution combines automotive retail expertise with AI technology and is delivered as a SaaS product for dealerships. Mia partners with Microsoft to secure data and supports scalable adoption across dealer networks.
Who You Are
Mia Labs is seeking an experienced and highly organized Project Manager to support and drive cross-functional initiatives across Product, Engineering, Marketing, Sales, and Operations. This role requires a strategic thinker with strong executional capabilities and experience with a CRM to support scalable processes, optimize workflows, and enable operational excellence. You will play a central role in aligning teams, improving collaboration, and ensuring successful delivery of key projects that support the company’s growth
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What You'll**
Do
Lead planning, coordination, and execution of cross-functional projects, ensuring clarity of scope, timelines, risks, and dependenc
ies.Drive alignment across Product, Engineering, Marketing, Sales, and Customer Success to support company-wide initiati
ves.Serve as the internal project manager, owning system configuration, workflow automation, CRM structure, reporting dashboards, and data governa
nce.Partner with Sales and Marketing teams to optimize lead flow, deal pipelines, lifecycle stages, and customer engagement workfl
ows.Develop and maintain scalable project documentation, including project plans, status updates, risk logs, and retrospecti
ves.Facilitate effective communication between stakeholders, ensuring decisions, updates, and blockers are clearly documented and resol
ved.Implement and refine processes to support operational efficiency, cross-team collaboration, and project visibil
ity.Provide training and enablement for HubSpot users across the organizat
ion.Track key project metrics and present updates to leadership to drive informed decision-mak
ing.Contribute to quarterly and annual planning by helping teams build aligned roadmaps and measure progr
**ess.
What We're Lookin**
g For
3–6+ years of experience in project or program management within a fast-paced tech enviro
nment.Demonstrated experience with workflows, CRM customization, dashboards, automation, and data opera
tions.Strong understanding of Sales, Marketing, and Customer Success proc
esses.Proven track record managing complex cross-functional initiatives from planning through exec
ution.Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical
teams.Strong organizational and time-management skills, with the ability to manage multiple projects simultane
ously.Familiarity with Agile methodologies and tools such as Notion, Asana, Jira, or si
milar.Data-driven problem solver with experience creating reports and interpreting operational me
**trics.
Nice T**
o Haves
HubSpot certifications (Marketing Hub, Sales Hub, RevOps
, etc.).Experience in AI, SaaS, or B2B technology organi
zations.Background in operations, RevOps, or process
design.Experience facilitating workshops, roadmap planning, and retrospective s
essions.