What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Project Manager (PM) to join our Delivery team. As a Project Manager, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving implementation efforts, adopting Humata products, retention/expansion, and overall satisfaction while promoting long-term partnerships.

Location: Hybrid - Orlando, Florida, US or Remote, US

Responsibilities Customer Implementation & Project Management

• Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support.
• Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully.
• Own and maintain comprehensive project plans to track customer projects, deliverables, and key milestones.
• Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner.
• Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers.

Operational Excellence & Execution

• Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools.
• Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates.
• Send meeting summaries and next steps within one business day after implementation meetings.
• Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use.
• Obtain necessary payer, portal, and EHR credentials for automation implementation.

Customer Advocacy & Continuous Improvement

• Lead Go-Live Check-In Calls in partnership with Customer Success Managers.
• Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring.
• Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary.
• Collaborate with cross-functional teams, including Sales, Product Development, and SMEs, to align solutions with customer needs and goals.

Role Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 5+ years of experience in a customer success, account management, or consulting role, preferably in healthcare or technology.
• Experience with healthcare software and familiarity with HIPAA compliance and PHI handling
• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)

Preferred Experience & Skills

• Proactive problem-solver who thrives in a fast-paced environment.
• Skilled in conflict resolution and adept at navigating complex challenges.
• Team player with a collaborative approach and a commitment to shared goals.
• Willingness to travel as required (up to 25%).
• Please note: Interviews will begin around late August/early September.

🚀 Why Join Humata Health?

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.

Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity.

Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.