The ideal candidate will be a proactive communicator, organized executor, and skilled at building trusted client relationships while ensuring internal alignment and delivery excellence.

What You’ll Do

Client Implementation & Delivery

• Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
• Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
• Translate client needs into actionable plans for internal teams
• Ensure timelines, specifications, and client expectations are clearly communicated and met
• Coordinate training, onboarding, and change management activities

Cross-Functional Coordination

• Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
• Clarify technical requirements and business logic to both technical and non-technical stakeholders
• Facilitate backlog prioritization, feature requests, and real-time feedback loops
• Ensure alignment across teams to deliver consistent outcomes

Healthcare Process & Automation Expertise

• Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
• Assist in designing and validating automated healthcare processes using Steer Health’s platform
• Identify opportunities for automation, integration, and operational improvement within client environments
• Support configuration reviews and acceptance testing before go-live

Project Governance & Risk Management

• Create and manage project plans, milestones, and implementation dashboards
• Track risks, issues, scope changes, and dependencies
• Proactively escalate and resolve blockers
• Ensure all deliverables meet quality, compliance, and client satisfaction standards

Client Advocacy & Relationship Management

• Build strong client trust through transparency and responsiveness
• Conduct regular status calls and progress reports with key stakeholders
• Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement

Requirements

Required Qualifications

Experience & Industry Knowledge

• 10+ years of project/program management experience in healthcare technology implementations (EHR, clinical workflows, practice management, patient engagement, CRMs, automation platforms)
• Proven track record managing complex implementations with U.S. healthcare clients
• Strong understanding of healthcare operations, clinical and administrative workflows

Technical Aptitude

• Comfortable with technical concepts including APIs, integrations, data flows, backend processes, and automation logic
• Experience working alongside Engineering and Product teams to translate business requirements into technical specifications
• Familiarity with workflow automation platforms and logic design

Project Management Skills

• Excellent project planning, organization, and execution capabilities
• Strong risk, scope, and stakeholder management experience
• Experience with project tracking tools (Jira, Asana, Smartsheet, etc.)

Communication & Collaboration

• Exceptional verbal and written communication skills
• Ability to communicate complex technical details to business stakeholders and vice versa
• Strong collaborator who fosters cross-team alignment

Preferred Qualifications

• Experience with healthcare automation or AI workflows
• Prior exposure to implementations of patient engagement or intake automation platforms
• Understanding of healthcare compliance frameworks (HIPAA, privacy/security practices)
• Experience in SaaS B2B Healthcare technology companies

Why You’ll Love Working at Steer Health

• Meaningful Impact: Work directly on healthcare transformation that improves patient access and provider workflows
• Collaborative Culture: Partner with passionate teams across Product, Engineering, GTM, and Support
• Growth Opportunity: Expand your career as we scale and innovate in AI and automation
• Remote Flexibility: Work from anywhere in the U.S. while engaging with diverse healthcare clients

Benefits

Benefits

• Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
• High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
• Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
• Flexibility: Fully remote role with flexible hours and strong autonomy
• Career Growth: Significant opportunity to grow your career as Steer scales
• Insurance - Health, Dental and Vision