About Facilio

At Facilio, we’re reimagining how properties are run across the globe. We empower some of the world’s largest buildings to optimize real-time operations through a unified platform. By moving away from legacy systems, Facilio enables real-time monitoring, predictive analytics, and streamlined workflows across diverse portfolios, including commercial, retail, and healthcare properties

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You can check out how we’ve transformed operations for some of our marquee enterprise clients who trust Facilio to drive efficiency and innovation across their real estate portfolio

**s.

What you’ll**

• do

  Lead end-to-end onboarding for enterprise customers—from discovery to go-live—owning solution design, execution, and outc

• omesDrive deep discovery and problem structuring with customer stakeholders; translate complex operational workflows into scalable product configurat

• ionsArchitect solutions by mapping customer requirements to Facilio’s capabilities, while making clear trade-offs on feasibility, timelines, and product constra

• intsOwn and review BRDs, solution documentation, and implementation plans with a strong focus on clarity, completeness, and long-term scalabi

• lityPartner closely with Product and Engineering to navigate edge cases, influence roadmap discussions where needed, and unblock complex implementat

• ionsAct as the escalation point for high-impact customer issues—driving structured problem-solving and resolution across t

• eamsLead UAT strategy and execution for enterprise deployments; ensure gaps are identified early and resolved effecti

• velyDrive customer alignment through workshops, solution walkthroughs, and executive-level conversat

• ionsEnable adoption through structured training, playbooks, and change management sup

• portSoft-manage and guide a small team of onboarding specialists—reviewing output, providing direction, and ensuring quality of deli

**very

What we’re lookin**

**antage

Culture at**

Facilio

At Facilio, we lead with a people-first culture. Flexible hours, self-managed leave, and wellness breaks support your work–life rhythm. Hierarchies are flat, leadership is approachable, and everyone’s voice carries

**weight.

Here’s what drives how**

• we work:

  Ownership: Everyone’s a builder. We operate with a “goal-over-process” mindset—less waiting,

• more doingTrust & Responsibility: People are trusted with real responsibility. We believe in giving freedom, not in

• structionsHigh Performance Focus: We punch above our weight and hold a high bar individually and

our craft