About Facilio

At Facilio, we’re reimagining how properties are run across the globe. We empower some of the world’s largest buildings to optimize real-time operations through a unified platform. By moving away from legacy systems, Facilio enables real-time monitoring, predictive analytics, and streamlined workflows across diverse portfolios, including commercial, retail, and healthcare properties.

You can check out how we’ve transformed operations for some of our marquee enterprise clients who trust Facilio to drive efficiency and innovation across their real estate portfolios.

What you’ll do

You’ll own the entire onboarding journey for new customers—from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution.

• Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout
• Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product
• Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines
• Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations
• Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps

What we’re looking for

• 1–3 years of experience in a customer onboarding role at a SaaS product company
• Experience managing end-to-end onboarding/implementation cycles for enterprise customers
• Strong understanding of requirement gathering, scope definition, and documentation best practices
• Hands-on experience with configuration, UAT, testing, and training in a product environment
• Excellent communication and stakeholder management skills—comfortable working with customer project leads, executives, and internal teams
• Proficient in tools like JIRA, MS Office, and BPM software (Visio, BizAgi)
• Analytical mindset with high attention to detail and a bias for scalable solutions

Culture at Facilio

At Facilio, we lead with a people-first culture. Flexible hours, self-managed leave, and wellness breaks support your work–life rhythm. Hierarchies are flat, leadership is approachable, and everyone’s voice carries weight.

Here’s what drives how we work:

• Ownership: Everyone’s a builder. We operate with a “goal-over-process” mindset—less waiting, more doing
• Trust & Responsibility: People are trusted with real responsibility. We believe in giving freedom, not instructions
• High Performance Focus: We punch above our weight and hold a high bar individually and as a team