Under supervision of the Manager, Customer Service, leads and directs Customer Service field operations, including meter maintenance, meter reading, and customer response work. Assists the Manager, Customer Service with analyzing, planning, and implementing meter management programs, automated meter reading, automated work order production, efficient staff deployment, and safety initiatives.
Leads and directs Customer Service Field operations including meter maintenance, meter reading, and customer response work by:
- Leading and supervising the Meter Reading, Meter Maintenance, and Service Worker supervisors.
- Managing the recruitment, evaluation, and deployment of Field Services staff.
- Organizing Field Services resources in response to emergencies and wide-spread service outages.
- Communicating policies and procedures to Field Services staff.
- Communicating staff concerns and ideas to management.
- Ensuring Field Services equipment needs are met.
- Working directly with customers and Fairfax Water operations and engineering staff to resolve complex, sensitive service problems.
- Maintaining accurate records and reports related to Field Services operations.
Assists the Manager, Customer Service in analyzing and planning programs by:
- Assisting in the development of policies and procedures to promote quality customer service, safety, and efficient staff deployment.
- Assisting in evaluating, analyzing, and implementing effective meter maintenance programs, automated meter reading systems, and automated work order systems.
- Developing and implementing field-related components of Fairfax Water's customer information system.
Performs other duties as assigned or required.
Compensation details:
.74 Yearly Salary
PIa517efbd5-
PDN-a1063f7d-b101-45b5-bffa-a31a0aa88a18
