The Role
A program manager is our network partners’ technical partner at Gigs. You will help carriers plan, coordinate and successfully launch with Gigs.
The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a country rollout, to scoping, coordinating, and driving our API implementation with some of the larger carriers in the world.
Network Implementation sits within the Connectivity organisation at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with our partners: working in tandem with the Growth teams for new customer implementations. You will serve as the main point of contact with our largest carriers as they do further development.
What You Will Do
- Deliver network implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for each MNO.
- Key technical contact. You’ll work with the networks engineering and product teams as we integrate and they continue to develop for Gigs, and advise them on the best product development path.
- Project management. You have experience with and are a super user of Linear, Smartsheets, Asana or another type of project management tool. You will own a portfolio of complex, critical implementation projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline. You are experienced in clear communication to internal and external stakeholders.
What We Are Looking For
- You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
- Excellent analytical, communication and problem-solving skills
- Hands on mentality: You take ownership and move projects forward while keeping everyone in the loop, over-communicating in a remote work environment.
- Make sense of competing priorities and find clarity to ensure smooth and steady progress
- Fluency with data: You are familiar with data analytics tools and able to conduct your own analysis to prioritize features and show their impact.
