About the Company - At CoMind, we are developing a non-invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting-edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world.

About the Role - As a Product Support Engineer, you will support our fleet of devices deployed both externally. As a Product Support Technician, you will provide hands-on support to our existing fleet of devices. You will help assemble, maintain, and troubleshoot prototype systems across electronic, software, and mechanical domains, ensuring they are reliable, functional, and ready for internal and external use. Additionally, you will assist the product development organisation with electronics and mechanical rework, testing, and construction of cables and test fixtures. This role is ideal for a technician with strong hands-on skills, a process mindset, and an interest in supporting products throughout their life cycle.

Please note - this role is based in the office 5 days per week.

Responsibilities :

• Assist in maintaining and supporting an existing fleet of prototypes, including assembly, rework, calibration, and updates.
• Perform hands-on troubleshooting across electronics, basic software setup, and mechanical assemblies.
• Conduct repairs, part replacements, board rework, and system-level checks under engineer guidance.
• Perform soldering (through-hole and SMT rework), crimping, cable assembly, and general electronics handling.
• Use lab tools such as oscilloscopes, multimeters, power supplies, logic analyzers, microscopes, and test jigs.
• Support optical subsystem alignment or testing where applicable (experience not required, training provided).
• Assemble mechanical subcomponents, housings, and fixtures with high attention to detail.

Qualifications :

• 2+ years of experience as an engineering technician, product support technician, manufacturing technician, or similar hands-on role.
• Strong proficiency with lab tools (oscilloscope, DMM, PSU, etc.) and general test/measurement practices.

Benefits:

• Company equity plan so all employees share in the success of the company.
• Salary-sacrifice pension scheme.
• Private medical, dental and vision insurance (medical history disregarded).
• Group life assurance at 4x annual income.
• Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals.
• Unlimited holiday allowance (+ bank holidays) and one week of remote working per quarter.