
Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks. Cytora digitises every incoming risk, augments them with additional data sources, evaluates them against multiple rules including appetite and priority, and routes them to downstream systems for automated or manual underwriting. Member of the 2020 Tech Nation Future Fifty 8.0 Cohort Member of the 2020 Insurance Post Insurtech 100 WINNER - DIAmond Award, DIA Amsterdam 2019 SILVER - Excellence in Technology - Service Provider, Insurance Times 2019 WINNER - Best AI Product In Insurance, CogX Innovation Awards 2019 WINNER - Risk-Modelling Technology of the Year, Insurance Times Awards 2018

Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks. Cytora digitises every incoming risk, augments them with additional data sources, evaluates them against multiple rules including appetite and priority, and routes them to downstream systems for automated or manual underwriting. Member of the 2020 Tech Nation Future Fifty 8.0 Cohort Member of the 2020 Insurance Post Insurtech 100 WINNER - DIAmond Award, DIA Amsterdam 2019 SILVER - Excellence in Technology - Service Provider, Insurance Times 2019 WINNER - Best AI Product In Insurance, CogX Innovation Awards 2019 WINNER - Risk-Modelling Technology of the Year, Insurance Times Awards 2018
What they do: AI/LLM-powered risk digitization platform for commercial insurance (intake, enrichment, evaluation, routing)
Founded: 2014 (University of Cambridge spin-out)
Headquarters: London
Notable funding: Series B £25M (April 2019) led by EQT Ventures
Employees (approx.): 132
| Company |
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Commercial insurance underwriting and intake workflow automation
2014
IT Services and IT Consulting
£25,000,000
Series B included participation from Cambridge Innovation Capital and others
Shape the Industry and Your Career At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here.
Position Overview As a Product Support Engineer , you will be the first point of contact for enterprise customers,
addressing their technical questions and resolving issues that arise in production environments.
You will play a key role in ensuring our customers achieve success with the Cytora Platform by providing timely support, clear guidance, and expert troubleshooting. Your ability to understand the technical architecture and workflows of our platform will be critical in identifying root causes and delivering effective solutions.
What You'll Do
What you bring: Must Have:
Desirable :
Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.
We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day.
We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.
Here’s what you can expect when you join us:
Location This role is remote and we are looking for individuals based in the UK
Additionally, this role is only suited for professionals currently based in the UK and have full rights to work as we don't offer sponsorship at this stage. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.