
Pando offers AI agents for logistics, enabling manufacturers, distributors, and retailers to automate their logistics operations to build agility, control freight spend, and reduce carbon footprint.…

Pando offers AI agents for logistics, enabling manufacturers, distributors, and retailers to automate their logistics operations to build agility, control freight spend, and reduce carbon footprint.…
What they do: Agentic AI and a Fulfillment Cloud to automate freight procure-to-pay, dispatch planning, audit & payment for manufacturers, retailers, distributors and 3PLs
Flagship products: Pi (AI teams for logistics) and Freehand (agentic AI studio for spend/invoice operations)
Customers: Fortune 500 enterprises with global deployments across North America, Europe and Asia Pacific
Recent funding: Series B $30M announced May 3, 2023
Approximately 291
Logistics and supply-chain operations automation (freight procurement, dispatch planning, freight audit & payment, transportation management).
Software Development
$30M
Round brought disclosed total funding to $45M
“Participation from venture firms (Iron Pillar, Uncorrelated Ventures, Nexus Venture Partners, Chiratae Ventures, Next47) and named angel/strategic investors”
About Pando
Pando is a global leader in AI-powered logistics technology and offers AI agents for logistics, enabling manufacturers, distributors, and retailers to automate their logistics operations to build agility, control freight spend, and reduce carbon footprint. Trusted by Fortune 500 enterprises with global customers across Asia Pacific, North America, and Europe regions, Pando is pioneering the future of autonomous logistics with cutting-edge AI capabilities.
Role
You will be the face of Pando to our customers - their main point of contact for everything they need. From a question about a Product Integration to troubleshooting a bug so they can process an urgent shipment, you are the product expert that can help them with anything and everything. Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips.
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Responsibilities:
•Become a product expert and the go-to resource for in-depth knowledge of how our product functions.
•Handle customer inquiries, including tickets, queries, and calls, providing timely and appropriate solutions.
•Collaborate with the engineering team to identify and resolve bugs proactively before they affect customers.
•Set clear goals and work towards minimizing escalations.
•Follow established processes for escalating unresolved issues to the appropriate internal teams.
•Identify opportunities for process improvements to enhance customer service quality.
•Follow up with clients to ensure their issues are fully resolved and satisfaction is achieved.
We are looking for:
•1-3 years of experience in a Technical Customer Support or customer-facing role. Proficiency in SQL queries.
•Familiarity with network logs and Postman API.
•Willingness to work night shifts (6 PM to 3 AM IST) and/or weekends as required.
•Strong attention to detail and excellent problem-solving abilities.
•Outstanding written, verbal, and interpersonal communication skills.
•Experience in SaaS or tech startups is a plus.
•A collaborative team player, eager to support colleagues, share knowledge, and step in for others when needed.
•Ability to thrive in a fast-paced, ever-evolving technical environment.
•A self-starter who actively seeks challenges and growth opportunities.