Product Support Engineer - Ames, IA
Level: Entry/Mid Level - depending on candidates experience
Company Description:
At Sabanto, we are delivering farming services that will change the agricultural world. Our team is building a fleet of autonomous agricultural equipment, to enable faster, cheaper, and more efficient farming around the clock, anywhere in the world. We are looking for new team members to deliver the future of agriculture.
Position Scope Description
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Provide technical support to Sabanto customers and dealers to enhance:
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Their user experience and improve their product knowledge
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Their effectiveness and efficiency of repair and maintenance
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The quality of their autonomous system operations.
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Monitor, analyze, and report the need to improve product quality and maintain customer satisfaction.
Responsibilities:
- Provide technical support to Sabanto customers, dealers, and company field sales/service colleagues via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
Qualifications:
- Bachelor’s degree in Ag Systems Technology, Ag or Mechanical Engineering.
- In lieu of a degree at least 3 years of experience in a service related role required
- Be able to analyze information to create and communicate repair solutions
- Must be comfortable demonstrating and explaining new technology to others.
- Excellent analytical and decision making skills.
- Strong organizational skills with attention to detail.
Physical Requirements:
- Must be physically able to perform any repair on any Sabanto equipment.
- Must be physically able and licensed to operate cars and light trucks on public roadways in the U.S.
- Must be physically able to conduct independent travel to any domestic and international location.
- Travel 25%, primarily domestic and occasionally international.
Position Location:
- This position is located in Ames, IA.
- Full-time remote working is not available for this position.
Additional Information:
At Sabanto, you will be working with a small team of world class engineers and agricultural professionals. You will evolve in a fast-paced environment, with a ton of guidance and freedom to evolve precision-ag technology.
We provide competitive salaries, medical, dental, vision, life benefits, and a 401K program.
We value diversity of culture and background for the benefit of our employees, our products, and our community. Sabanto is proud to be an equal opportunity workplace. This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.
