Product Operations Managers are LinkedIn’s cross functional team communicators and collaborators shaping product/solutions using data that represents the voice of the member/customer. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn’s products, partnering with the Product and Engineering teams, XFN partner teams and our Global Support organization to enhance the user experience. A blend of detective work, influencing, analytics and web experience savvy make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.

Responsibilities:

• Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, and other relevant metrics.
• Aggregate and analyze member issues using internal tools, product usage data, customer surveys, and queries of all available data sources to gather user insights.
• Work closely with the product and design teams to ensure that operational processes are considered when developing new products. Collaborate to identify and address potential user experience issues in upcoming product versions.
• Work closely with LinkedIn’s content writers who creates articles in the LinkedIn help center to ensure members can find answers to the most frequently asked questions on new features and products being released
• Lead the global launch preparation by partnering with the R&D and the Operations teams to ensure readiness.
• Understand and communicate all upcoming product features and user experience changes to key stakeholders.
• Occasional travel may be required to LinkedIn office locations to participate in team events, attend a training, or another business need.

Qualifications Basic Qualifications:

• Bachelor’s degree or equivalent relevant work experience.
• 4+ years’ experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
• Experience with SQL, R or an equivalent data analytical language.
• Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.

Preferred Qualifications:

• Experience with complex processes and internal systems.
• Experience in a Voice of Customer role.
• Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
• Strong organizational skills and attention to detail.
• Cross functional collaboration and negotiation skills.
• Strong verbal and written communication skills.
• Experience influencing stakeholders with data.

Suggested Skills:

• SQL
• Influencing and advising
• Stakeholder Management
• Product Management

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $105,000 to $170,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

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