Tldr: Explore large product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives.

You will work closely with CEO Jordan Taylor, customers, understand their requirements, and prioritize improvements to the product.

How You’ll Do It:

• Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions.
• Establish a unified metrics taxonomy for service‑health and performance and build automated data‑sharing pipelines and scorecards to ensure everyone operates from the same real‑time view of success
• Instrument and analyze model usage across Vizcom, surfacing adoption trends, feature-level engagement, and downstream product insights that inform roadmap decisions and guide continuous improvement.
• Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership.
• Prototype quickly leveraging ChatGPT, Jupyter notebooks, Retool, and other tools to prove value before hardening with Engineering.
• Collaborate with Engineering on predictive models and experimentation, translating results into operational recommendations.

What You’ll Bring:

• 5 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams.
• Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation
• Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self-serve usability.
• Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences.
• Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs.
• Strong cross‑functional communication skills comfortable collaborating daily with engineers, data scientists, and operations leaders.
• An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection
• Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow.
• Handles priorities shifting quickly well.

Benefits While Working At Vizcom:

• 100% employer sponsored medical care for employees, 25% towards dependents
• Dental, VIsion and Mental Health Care
• Equity for all full-time, U.S.-based employees
• Flexible PTO
• Remote-first
• 401(k) with payroll match
• Generous annual Learning & Development allowance
• Paid parental leave

Compensation: The base pay range targeted for this position is: $165,000 - $190,000 This role is eligible for equity.

This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

The actual offer, including the compensation package, is determined based on multiple factors, including experience, location, and other business considerations. The overall package described in this post applies to W2, U.S. based employees- final package will be determined by local requirements and employment laws and accessibility.

• Please note, as part of our SOC2 Type 2 compliance, all employees are required to submit to a background check

Join Us and Make an Impact: At Vizcom, we move fast, offer meaningful equity ownership, and provide a compelling growth trajectory for our team members. We believe in the art of industrial design and strive to improve our world through accelerated visionary processes. Join us in shaping a world designed by you.