About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

The Role Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business. To do this, you should expect to partner closely with support teams at the world's best brands – small and large – and regularly meet with prospects to paint the vision and learn about their problems and what resonates. PMs here also grease the works across the company to make everything go smoother, from understanding impact to enabling teams to evangelizing new ways to leverage AI to shouting out wins.

In this role, you will work with the 3 Engineering teams responsible for our infrastructure, data, and integrations, making up the platform that powers both workforce management and AI agents. Together you'll deliver data to unlock smarter forecasting, business decision-making, and insights; you'll contribute to infrastructure strategy and cost balancing; you'll make our growing set of integrations and APIs more robust and testable. You'll be innovating with new technologies like Snowflake data sharing, MCP, and SQL Data Mesh.

Your Day To Day Will Include

Qualifications

• Must have a minimum of 3 years of product management experience in enterprise SaaS and have seen what good product management looks like
• Must have experience in a growing, venture-backed startup

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.