
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Founded: 2018
Headquarters: San Francisco, CA
Product: Workforce management and AI-driven customer support platform
Notable customers: Etsy, Robinhood, Stripe
Latest disclosed round: Series B $51M (May 2022)
Total disclosed funding: $70.7M (USD)
Customer support operations and workforce management
2018
Software Development
$3.1M
$16.6M
$51M
“Backed by strategic SaaS and VC investors including Stripe, Emergence Capital, Basis Set Ventures, SignalFire, Felicis, and NEA”
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About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The Team We are building products at Assembled that our customers absolutely love that are helping a ton of real people around the globe get better customer support. Our AI Agents are solving cases across channels. We are looking for another product manager to join our team and help us continue to delight and grow in this fast- moving and highly competitive AI for Support space.
Product Management at Assembled is responsible for articulating the most important problems to solve in a way that will delight customers and grow the business. To do this, you should expect to partner closely with support teams at the world's best brands (of all sizes) and regularly meet with prospects to paint the vision and learn about their problems and what resonates. PMs here also grease the works across the company to make everything go smoother, from understanding impact to enabling teams to evangelizing new ways to leverage AI to shouting out wins.
In this role, you bring strategy to life and drive innovation at the intersection of what's possible with rapidly evolving models, rich data, strong user experience. And, you'll work with a small team of phenomenal PMs from diverse and impressive backgrounds who are all innovating in how to build products in the age of AI.
Your Day To Day Will Include
Preferred Qualifications
The estimated base salary range for this role is $180,000 - $225,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.