Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications The PIE2 job is the Intermediate Engineer level position for Installation. An IE2 works under supervision from Managers or senior IE's, but independently follows documented procedures and exercises judgment within defined procedures. Primary responsibility is to achieve predictable Cycle Times and Warranty Starts for new tools installed at customer sites.. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing and repairing of highly complex capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation-associated activities. Assures operational quality of system equipment. Works directly with KT regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools. - Analytical skills - Mechanical aptitude - Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems. - Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment. - Basic automation functionality on assigned equipment set. - Must successfully complete required and ongoing technical training to acquire a thorough knowledge of company equipment; including installation procedures and the application of diagnostic techniques and practical application of service aids. - Competent with the MS Office suite of applications - Attain and maintain Installation Certification Level 3 - Proficiency in complete product installation and system level repair of a product within a family is required. - Semiconductor industry process knowledge, required to take the KT class for Introduction to semiconductor processes. - Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since Installation cycle times are committed to customers and may impact customer production. Has the skills to have discussions with customers, understands their requests, and can report the requests appropriately to Management Has the ability to manage and solve problems for common, intermediate level issues with appropriate judgment. Required to execute against the 7-Step Problem Solving Method. Can appropriately process routine work. Needs little directions and/or instructions for a task or goal. Can study or reference what is required for work activities as needed. ASET minimum degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required. Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years Base Pay Range: $28.23 - $47.55 Per Hour Primary Location: USA-TX-Austin-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.