Product Enablement Strategy and Ops Intern | Parloa · Teeming.ai
Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI
Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald
Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)
Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom
Company Overview
Problem Domain
Contact-center automation and customer service using conversational AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- March 2023
€20M (~$21M)
Series B- April 2024
$66M
Series D
$350M
Company press release announced Series D and reported valuation
Investor Signal
“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”
Founders
What we do
Join the Team
Product Enablement Strategy and Ops Intern
On-SiteBerlin, DE
On-Site • Berlin, DE
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Who you are
Proven experience in operations, sales enablement, or learning operations (LMS administration strongly preferred)
Strong organizational and analytical skills, with the ability to streamline processes and leverage data for decision-making
Familiarity with instructional design models (ADDIE, SAM, or similar) and e-learning authoring tools (e.g., Articulate, Rise, Camtasia) is a plus
Ability to manage multiple projects, stakeholders, and priorities in a fast-paced environment
A collaborative mindset, with a passion for making learning accessible, effective, and measurable
What the job involves
We are looking for a Product Enablement Strategy and Ops Intern to build and scale the operational backbone of our enablement function
In this role, you will drive the processes, tools, and systems that ensure our ecosystem has the right knowledge, skills, and resources at the right time
The application process
Meet your manager → Meet Director of Product Enablement
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Startup jobs. A lot of them.
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While Enablement Operations is your primary focus, you will also contribute to Instructional Design by developing engaging, effective learning content that supports key enablement initiatives
Own the Learning Management System (LMS): administration, content organization, user management, reporting, and platform optimization
Define, implement, and continuously improve enablement workflows (content distribution, version control, communications, and feedback loops)
Manage analytics & reporting, ensuring visibility into engagement, completion, and impact of enablement programs
Partner with cross-functional teams (Product, Sales, CS, Marketing) to align enablement tools and processes with business priorities
Ensure scalability of enablement programs by standardizing documentation, templates, and operational best practices
Apply instructional design principles to transform technical and product information into clear, engaging, learner-centered content