As our Product & Data Analyst, you will play a crucial role in guiding new clients through a smooth onboarding experience. You will collaborate with our Customer Success, Product, Engineering, and Data Science teams to turn data into clear, practical recommendations that enhance performance KPIs for our clients, ensuring measurable results from using Echobox.

Key Responsibilities

• Lead the technical onboarding of Echobox products, including:
  • Configuring email authentications
  • Setting up email sending domains
  • Establishing social media connections
  • Managing IP warm-ups and delivery settings
• Liaise with stakeholders and designers to scope, build, and test custom templates that adhere to clients’ brand guidelines and responsive design standards.
• Monitor important client KPIs such as:
  • Email deliverability
  • Email open/click rates
  • Email bounces
  • Social media performance
• Investigate anomalies and coordinate fixes with internal teams.
• Analyze performance data using SQL/BI tools and translate findings into actionable recommendations for teams and clients.
• Produce dashboards and playbooks for Customer Success Managers to benchmark clients, track onboarding progress, and demonstrate ROI.
• Stay updated with UK/EU email regulations (GDPR, PECR) and best practices for email and social media to ensure compliance.

Requirements

• Experience with technical product configuration, such as email sending platforms, website builders, or analytics solutions.
• Proficient in SQL and comfortable using BI/visualization tools (e.g., Metabase, Tableau) to analyze engagement metrics.
• Excellent client-facing communication skills; able to explain technical concepts to non-technical audiences and drive consensus.
• Fluent in written and spoken English; eligible to work in London, UK.

Preferred Requirements

• 1+ year in a Product, Technology, or Data-focused role with measurable impact on product-related KPIs.
• Knowledge of CRM or CDP platforms (e.g., Salesforce Marketing Cloud, HubSpot, Segment) and their email modules.
• Experience with Python for data manipulation, reporting automation, or API integrations.
• Strong understanding of deliverability concepts, list management, and segmentation strategies.
• Familiarity with HTML/CSS.

Benefits

• Free breakfast every day, along with coffee, drinks, and snacks available all day.
• Weekly team lunches every Monday, Wednesday, and Friday for an hour of fun.
• Regular team events (dinner, bowling, karting, poker nights, board games) to foster team bonding outside of work.
• In-house conferences and an annual summer camp for all global employees hosted in London.
• Pension contributions, the latest tech, generous annual leave, and an amazing office with a balcony overlooking Notting Hill.