Redwood Credit Union is seeking a Product Analyst, who will administer the product portfolio optimization program, used to monitor and enhance RCU's existing products and services. Responsibilities include assessing the current state of products and services to identify gaps and opportunities, managing and monitoring catalog-level product performance and reporting, and supporting optimization and enhancement initiatives that improve the Member experience and drive Member growth and retention.

Key Responsibilities Product Assessments:

• Prepare materials for product assessments, including drawing insights from Member and team member feedback, surveying branches and the contact center, and determining the current digital experience.
• Facilitate product assessment workshops with line of business partners.
• Assess current-state product performance and identify strengths and opportunities for improvement.
• Document and present assessment results including defining opportunities.
• Facilitate the prioritization of enhancements and optimizations emerging from product assessments.
• Analyze product and service key performance indicators (KPIs) after launch and develop action plans to advance success and address challenges.

Product Catalog Management

• Develop an in-depth knowledge of Redwood Credit Union's product catalog, assessment process, and key performance indicators.
• Administer the catalog database, updates, and reporting.
• Support ongoing KPI reporting and monitoring.

Product Strategy, Planning, And Delivery

• Benchmark competitors, credit unions, fintechs, and others.
• Identify market and consumer trends that may impact product performance or create new opportunities.
• Support activities and projects to implement and launch product and service enhancements and optimizations.
• Support backlog management for each product area.

Join us and discover why you'll love working at Redwood Credit Union! About Redwood Credit Union (rcu) At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of "America's Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Minimum Qualification: Knowledge, Skills and Abilities

• Ability to conduct research, document findings, and make recommendations.
• Ability to analyze problems and challenges, identify and evaluate alternatives, and develop potential solutions.
• Strong communication, including verbal, written, and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations.
• Strong collaboration skills with the ability to effectively coordinate and facilitate meetings and group working sessions.
• High attention to detail and accuracy with the ability to extract insights from data and provide a qualitative analysis.
• Proficiency with Microsoft Word, Excel, and PowerPoint, as well as high aptitude to quickly learn how to use task-specific software tools.

Preferred Qualifications

• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Experience in data analysis and drawing insights from feedback and data.
• Financial services industry and/or credit union experience.
• Strong desire to learn and grow as a product management professional.

The ideal candidate has a combination of education and experience equivalent to an associate's degree, plus a minimum of two years of relevant experience.

Compensation: Base starting range: $33.00 to $44.00 hourly commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts And Perks

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements

• Ability to lift up to 20 pounds.
• Work environment is indoors; majority of the time is spent sitting at a desk.
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

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