Company Description

Fini is an AI-driven platform designed to enhance customer support by prioritizing accuracy and delivering resolutions for high-stakes workflows in industries like fintech, SaaS, and marketplaces. Trusted by mid-market and enterprise B2C companies, Fini automates up to 80% of selected support tickets with 98% verified accuracy, improving resolution times and customer satisfaction scores by over 10%. Its agentic AI architecture integrates seamlessly with tools like Zendesk, Salesforce, and Intercom, providing traceable and compliant solutions for regulated workflows. Serving renowned organizations, including the U.S. Chamber of Commerce and Fortune 500 companies, Fini meets rigorous compliance standards such as SOC 2, GDPR, and ISO 27001.

Role Description

This is a full-time remote role for a Product Analyst. The Product Analyst will analyze customer and market needs, collaborate with cross-functional teams to refine product features, and gather insights by interpreting data to drive decision-making. Key responsibilities include evaluating product performance, conducting business analysis, and contributing to the roadmap by aligning product capabilities with user and business requirements. The role emphasizes analytical rigor, clear communication, and a strong understanding of product and business dynamics.