Gig Engineer is seeking an experienced Process Engineer on behalf of its client in the banking sector. The Process Engineer leads end-to-end optimisation, redesign, automation, and engineering of business processes across the bank.

Role Overview

This role is central to enabling digital transformation, operational excellence, customer experience improvements, and large-scale efficiency initiatives. The ideal candidate has strong technical process engineering skills, banking domain expertise, and the ability to work across business and technology environments.

Key Responsibilities

End-to-End Process Engineering

• Lead the design of To-Be processes using engineering best practices.
• Conduct complex process analysis, including throughput, cycle time, waste identification, and control impact.
• Identify automation opportunities (RPA, BPM workflow, API-based integrations).
• Partner with architecture, data, and digital teams to define future-state operating models.

Continuous Improvement & Optimisation

• Apply Lean, Six Sigma, and process optimisation methodologies to reduce waste and inefficiencies.
• Lead Kaizen workshops, root-cause analysis sessions, and operational deep dives.
• Define measurable improvements (KPIs, SLA improvements, cost reduction metrics).

Digital Transformation Delivery

• Collaborate with digital teams to engineer automated workflows, self-service processes, and straight-through processing.
• Support rollout of workflow engines, case management systems, and robotics.
• Ensure alignment with technology strategy, enterprise architecture, and SDLC.

Governance, Control & Quality

• Assess risk and control gaps within processes and implement improvements.
• Ensure documentation meets audit, compliance, and regulatory requirements.
• Maintain and govern the process repository across the business.

Project Leadership

• Lead medium to large process improvement or re-engineering projects.
• Provide direction to Process Analysts and support cross-functional delivery teams.
• Prepare business cases and benefit tracking for proposed improvements.

Required Skills & Competencies (Hard Requirements)

Technical Skills

• Advanced process mapping (BPMN, EPC, detailed workflow engineering).
• Strong proficiency in Visio, ARIS, Bizagi, or Signavio.
• Understanding of system integration , APIs, data flows, and technical constraints.
• Strong knowledge of banking operational processes, risk, compliance, and regulatory requirements.
• Experience with automation tools (e.g., UiPath, Automation Anywhere, Appian, Pega).

Analytical & Engineering Skills

• Lean or Six Sigma methodologies (Green Belt or higher preferred).
• Ability to analyse data sets to justify process improvements and quantify benefits.
• Ability to model future-state processes based on customer journeys and digital flows.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to influence senior stakeholders, challenge assumptions, and drive consensus.
• Skilled workshop facilitator (process design, RCA, journey mapping).
• Strong documentation, planning, and organisational capability.

Nice-to-Have

• Understanding of cloud platforms and modern integration patterns.
• Exposure to business architecture, operating model design, or service blueprinting.
• Power BI or advanced data analytics skills.
• Experience in Agile project environments (Scrum, SAFe).
• Knowledge of process mining tools (Celonis, UiPath Process Mining, Disco).

Qualifications

• Bachelor's degree in Industrial Engineering, Business Process Management, Information Systems, or related field.
• 3–7 years’ experience in process engineering within banking or financial services.
• Lean Six Sigma certification strongly preferred.

Personal Attributes

• Strategic thinker with operational discipline.
• Strong problem-solver capable of navigating ambiguity.
• Passion for digital banking, automation, and continuous improvement.
• Driven, structured, collaborative, and delivery-focused.

Application Process

Interested candidates can apply directly to the job ad or by submitting their CV and a summary of relevant experience with the role title in the subject line to tavonga@gigengineer.io.

Depending on the response, we may not be able to revert to all applicants individually; therefore, if you have not received a response within 4 weeks from your submission date, please consider your application unsuccessful.