Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management…
What they do: AI Agent Management Platform for automating contact centers (voice + digital) using conversational AI
Founding: Founded circa 2017–2018 in Berlin by Malte Kosub and Stefan Ostwald
Recent funding signal: Announced a $350M Series D led by General Catalyst (company disclosure)
Customers / Verticals: Targets large B2C customers in insurance, travel, retail and telecom
Company Overview
Problem Domain
Contact-center automation and customer service using conversational AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- March 2023
€20M (~$21M)
Series B- April 2024
$66M
Series D
$350M
Company press release announced Series D and reported valuation
Investor Signal
“Led by General Catalyst in Series D with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures”
Founders
What we do
Join the Team
Principal Software Engineer
RemoteBerlin, Europe, GB
Remote • Berlin, Europe, GB
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Who you are
A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact
Deeply experienced in enterprise-scale systems and multi-team architecture leadership
Equally comfortable flying high (strategic vision) and diving deep (technical details)
Thrives in ambiguous, high-stakes environments with a strong sense of urgency
Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform
Motivated by making the impossible possible and building something iconic
Coding every day
What the job involves
The application process
Recruiter Call
Technical Peer Interview
360° Tech Interview Loop
Bar Raiser
Benefits
Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
Competitive salary
Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
Flexible working hours and possibility to take additional vacation days
A great company culture with regular team events, games night or other social activities
And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Startup jobs. A lot of them.
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Join us in reimagining customer experience with Agentic AI
As a Principal Software Engineer (f/m/d), you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code
This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond
Deliver business value by writing code every day
Define and drive technical strategy across multiple domains and org-wide initiatives
Lead cross-team architecture and ensure solutions scale globally for enterprise adoption
Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability
Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems
Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent
Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands
Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today
