ML6 is a frontier AI engineering company, constantly pushing the boundaries of what's possible with AI. We partner with bold leaders to turn cutting-edge AI into lasting business impact. With over a decade of proven expertise, we deliver AI that reshapes business models. AI that is reliable and secure, ensuring a lasting impact. From strategy to delivery, we don't just follow the hype—we build the future.
As we are now doing with Unum, the world's first Enterprise Superintelligence.
ML6 is active in Amsterdam, Berlin, Ghent, and Munich.
Visit www.ml6.eu to learn more. Contact us today to bring your AI vision to life.
ML6 is a frontier AI engineering company, constantly pushing the boundaries of what's possible with AI. We partner with bold leaders to turn cutting-edge AI into lasting business impact. With over a decade of proven expertise, we deliver AI that reshapes business models. AI that is reliable and secure, ensuring a lasting impact. From strategy to delivery, we don't just follow the hype—we build the future.
As we are now doing with Unum, the world's first Enterprise Superintelligence.
ML6 is active in Amsterdam, Berlin, Ghent, and Munich.
Visit www.ml6.eu to learn more. Contact us today to bring your AI vision to life.
As a Principal Engineer for our
Customer Experience (CX) Domain
, you will further build out the strategy of our GenAI offerings across the customer lifecycle, including agentic AI and conversational AI solutions for marketing, sales, and customer support. You will cultivate a competitive edge through your technical expertise and collaborate closely with the Domain Owner to shape the CX domain vision and roadmap.
You will lead or advise on some of our largest and most complex customer-facing projects, spanning pre-sales, solution design, and delivery. This is a
highly visible, high-impact role that blends deep technical leadership with business strategy and client-facing excellence
, and plays a critical role in defining how ML6 delivers AI-powered customer experiences at scale.
You will:
WHY YOU
WHY ML6
Our 'people first' culture is how we bring innovation to life. We've built a place where we truly love working, and we think you will too. Here’s what you can expect:
Impactful work:
Join a team dedicated to delivering real-world value and positive change through technology
Growth & learning:
We invest in your development with opportunities to work on diverse, challenging projects and dedicated learning tracks and opportunities
A culture of trust:
Thrive in an inclusive environment built on trust and transparent communication, where every voice is heard and valued
Rewarding you:
We offer an attractive salary package and an optimized benefits program that reflects your expertise and impact. We will share the specific ranges transparently at the beginning of the process. You can view our rewarding philosophy and offerings
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Define the Future
: Drive the strategy for the CX domain, deciding where to invest our efforts, and how we approach the market. You will act as a key decision-maker in our technology roadmap, balancing innovation with client needs, scalability and long-term maintainability.
Win Big Deals:
Act as a key technical differentiator in winning large deals by understanding complex CX challenges and translating them into compelling, AI-powered solutions in client conversations.
Lead the Way:
Guide the largest and most complex projects in the domain from ideation to successful delivery. Be responsible for the delivery excellence across domain projects by building reusable building blocks and fostering knowledge sharing.
Solve the Toughest Problems:
Act as a critical resource for project teams, helping them overcome complex technical, functional, and organizational challenges to ensure projects stay on track.
Orchestrate and Direct
: Motivate teams, facilitate clear communication, and set responsibilities to ensure collective efforts are aligned with strategic goals. Provide technical or functional guidance and support to tech leads.
Be a Thought Leader
: Share your expertise and operate as a thought leader within ML6, accelerating working groups and externalizing domain knowledge across the company.
7+ years of experience
in tech or consultancy with a proven track record of delivering large and complex software/data projects
A deep passion and knowledge of
GenAI, conversational AI, and/or agentic systems
, with a clear interest in customer-facing use cases such as marketing, sales, and customer support
Strong understanding of customer journeys, enterprise technology landscapes, and the organizational realities of
implementing CX solutions at scale
A strategic mindset with the ability to
bridge the gap
between technical solutions and business value, effectively communicating with both technical teams and C-level executives
Exceptional
conflict resolution skills
and the ability to ensure resolution in critical situations
A
proactive and self-starting leader
who thrives on taking full ownership of projects, teams, and domains
Strong communication skills
in English and one local language (e.g., Dutch or German)