Who you are - 5+ Years experience in pre-sales and/or post-sales customer facing technical roles - A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems - Familiarity with RPA, IPaaS, low-code/no-code tools is a plus. Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors - Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience - Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace - As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved - Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions - Willingness to travel ~25% for internal events and external customer meetings ### What the job involves - As a Presales Solutions Engineer at Moveworks you will act as a product champion for Moveworks’ technology and a technical consultant to our prospects in pre-sales engagements - As a product champion: you must compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques - As a technical consultant: you will partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements - To do this you must become an expert on both the inner workings of our product, customer success stories, and technology trends in the market - A successful Solutions Engineer will be technically curious, a present listener, adept at partnering with cross-functional teams, and energized by engaging with customers both remotely and in-person - You’ll work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities - A day in your life will include demos to new prospects, building relationships with technical stakeholders, researching and answering questions for customers, building out and delivering custom-demos (inclusive of integrations to customer systems) to showcase specific use-cases and content for customers, running proof-of-concepts, and gathering technical requirements to build a deployment plan - Our Presales Solutions Engineers are core partners to our Account Executives and key members of our Sales ecosystem; however, the unique component of this role is how interconnected our Presales team is with all functions inclusive of Product, Marketing, Engineering, Data Science, Customer Success, and more - As such: this role will provide you the opportunity to learn about the most cutting-edge industry in technology, and reward those who can educate prospects on the value this technology provides - Perform product demonstrations that engage the audience and explain by showing how our product works - Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security - Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team - Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers - Work with prospects to understand their technology stack and IT business processes - Document customer requirements and facilitate a clean hand-off to the post-sales CS Team - Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer - Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling ### Benefits - Fully paid medical, dental, and vision coverage with no premiums - Fully paid short-term disability, long-term disability, and life insurance - Free daily meals - Unlimited PTO - Unlimited paid sick days - 16 weeks of 100% paid parental leave - Medical, family care, and military leave - Competitive salary — we’re one of the best-paying companies in the Bay Area - 401(k) with matching - Equity and stock options - Commuter and parking benefits