Presales & Business Development Support

• Participate in presales activities including RFx response, solution pitching, and customer workshops.
• Support sales teams by articulating solution value, use cases, and business benefits.
• Deliver compelling presentations and demos to executive and technical stakeholders.

Solution Design & Execution

• Collect, document, and translate customer requirements into R&D feature requests and product enhancements.
• Coordinate with product, engineering, and delivery teams to ensure timely execution of commitments.
• Conduct Proof of Concepts (PoC) with customers, manage pilot projects, and oversee successful deployment.

Project & Account Management

• Manage project delivery timelines, customer expectations, and stakeholder communication.
• Drive adoption and usage of AI Talkbot features post-deployment.
• Provide regular updates, success metrics, and value realization reports to customers.

Technical & Cloud Competency

• Support technical discussions involving system architecture, integrations, and infrastructure requirements.
• Collaborate with IT/networking teams on configurations related to TCP/IP, firewalls, routing, and SIP protocols.
• Advise on deployment models in distributed cloud environments (On-Premises, Private Cloud, AWS, Azure, Huawei Cloud, etc.).

Qualifications:

Must Have

• More than 3 years of experience in Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles within Conversational AI / Generative AI / Agentic AI domain.
• Strong experience in presales, RFx responses, and customer solution pitching.
• Excellent communication, presentation, and coordination skills with strong execution ability.
• Hands-on experience in PoC execution and project management.
• Experience in gathering, analyzing, and translating customer requirements into R&D/product specifications.
• Familiarity with Linux OS administration and troubleshooting.
• Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, DNS, etc.
• Knowledge/experience in distributed cloud platforms (AWS, Azure, or On-Premises deployments).
• Basic knowledge of SIP trunk/SIP protocol and telephony integration.

Nice to Have:

• Experience in BFSI, FMCG verticals, or enterprise-grade AI solutions.
• Knowledge of security, compliance, and data privacy regulations in cloud and AI environments.