Who you are - We are currently seeking an exceptional and motivated Solutions Architect to join our dynamic presales team - 6+ years of experience in solutions architecture, technical consulting, systems engineering, or presales/post-sales roles - Deep technical expertise across enterprise systems (ITSMs, ERPs, CRMs, HCMs) and integration methodologies (REST APIs, automation platforms) - Experience managing demo or sandbox environments with a focus on performance, scalability, and alignment with product evolution - Strong scripting and automation skills (e.g., Python, JavaScript, Bash, PowerShell); experience with tools like Workato or Superblocks is a plus - Solid understanding of identity and access management, SaaS administration, and integration reliability across tools like Okta, M365, and ServiceNow - Proven ability to lead cross-functional technical projects from concept to execution, with excellent documentation and stakeholder management - Passion for innovation and enablement—excited by the challenge of turning complex ideas into scalable, repeatable solutions - Excellent communication and presentation skills, with the ability to convey technical concepts clearly across diverse audiences - Bonus: Experience supporting presales or partner teams with demo tooling or enablement infrastructure ### What the job involves - In this role, you will serve as a guiding technical force—owning, evolving, and innovating the systems, tooling, and environments that empower our field organization - You'll work at the intersection of engineering, product, and field enablement to ensure our demo infrastructure and presales tooling reflect the cutting edge of the Moveworks platform - Your mission is to scale the impact of the presales team by providing production-grade demo environments, robust integrations, automation tooling, and scalable assets - You will leverage your deep technical expertise and strategic mindset to turn prototype ideas into repeatable solutions, drive internal adoption of new capabilities, and help bridge the gap between product innovation and field readiness - Collaborate with Product and Solutions Engineering to turn high-impact workflows and prototype ideas into standardized tools and environments - Manage and maintain environments such as demo, labs, and partner enablement instances to ensure they are reliable, scalable, and aligned with current product functionality - Drive the rollout of new features and capabilities in partnership with Product and Engineering, validating functionality and ensuring presales readiness - Establish and lead lightweight release/change management processes, including version control and rollback plans, to minimize disruption and ensure consistency - Act as the internal technical expert on Moveworks' core platform functionality, supporting presales engineers by debugging complex issues, clarifying platform behavior, and surfacing root causes to Product and Engineering - Oversee external environments (e.g., ServiceNow, Microsoft 365, Okta, Slack, Jira, Confluence) used in demo workflows - Maintain integration reliability, access controls, and consistent configurations across environments - Continuously expand these systems to support emerging use cases and demonstrate the latest Moveworks capabilities - Design and build automation for provisioning, resets, and content updates using tools like Workato, Superblocks, and scripting languages - Create reusable demo assets, modular blueprints, and scalable templates that empower the field to deliver impactful product demonstrations - Lead efforts to systematize tooling and infrastructure to support growth across the presales and partner landscape - Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives - Contribute to onboarding content, internal documentation, and enablement sessions to improve field fluency and agility - Partner with cross-functional stakeholders to anticipate presales needs and proactively deliver technical solutions that unlock scale - Rapidly develop and iterate on new integrations, plugins, or workflow accelerators (e.g., agent workflows, custom connectors, or automation packs) - Pilot advanced functionality before broader field deployment and serve as a critical feedback channel to Product and Engineering ### Benefits - Fully paid medical, dental, and vision coverage with no premiums - Fully paid short-term disability, long-term disability, and life insurance - Free daily meals - Unlimited PTO - Unlimited paid sick days - 16 weeks of 100% paid parental leave - Medical, family care, and military leave - Competitive salary — we’re one of the best-paying companies in the Bay Area - 401(k) with matching - Equity and stock options - Commuter and parking benefits