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What you'll be doing

As a Senior Product Analyst in our Payments Intelligence team, you’ll use data to drive Cleo’s profitability. You’ll play a key role in shaping and prioritising both the strategic and tactical roadmaps that power the development of a world-class payments retry engine.

You’ll define and take ownership of the core metrics that track the efficiency of our payments system. With these metrics in hand, you’ll identify high-impact opportunities to optimise the timing and methods of payment collection - striking the right balance between revenue generation and cost control. This is a rare opportunity to directly influence profitability in a meaningful way.

You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 65 Data Scientists, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo.

Key Responsibilities

• Lead in-depth analysis of the payments retry system to identify high-impact growth opportunities
• Conduct root cause analysis on on unexpected metric movements by examining user behaviour and payments data
• Define and monitor key performance indicators (KPIs) to track the efficiency of our payments platform
• Collaborate cross-functionally with Engineering, Product, and Data Science teams to build a market-leading payments intelligence system
• Design and analyse A/B tests to measure the effectiveness of product changes
• Work with Analytics Engineering to prioritise and contribute to the development of reliable, well-structured data models

Must-Have About you

• A systems thinker: You approach challenges by understanding the interconnected nature of the payments ecosystem, recognising how changes in one area affect the broader system
• Several years of experience performing quantitative analysis in a digital product environment
• Strong SQL skills with the ability to extract insights from complex data sources
• Proven experience contributing to strategic planning, including roadmap development and initiative prioritisation
• A track record of using data to proactively optimise processes and improve performance
• Experience designing and interpreting A/B tests

Nice To Have

• Experience working with payment systems, collections or billing

What you'll get for your hard work

• This is a level 3 position. Cleo has 5 internal levels of competency within Product Analytics. See our skills framework for how we differentiate on seniority.
• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other Benefits

• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. UK app access

The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice