Intelic is building the operating system for Europe's unmanned systems — deployed in active operations, integrated with NATO, and growing fast. Our platform, Nexus, is a C2 system for heterogeneous drone fleets that keeps working where comms break down and GPS drops out. We work directly with leading drone manufacturers and defense hardware companies across Europe.
About the Role
In defense, your reputation is your pipeline. The relationships you build after a contract is signed matter just as much as the ones that got you there. You are the kind of person who takes genuine ownership of the partners in your care — not just the tasks, but the outcomes. You are organised enough to keep complex accounts manageable, perceptive enough to spot a problem before it surfaces, and composed enough to hold a relationship together when things get difficult. You know that the best client relationships are built on consistency, not heroics. This is a foundational hire. Partnerships functions at Intelic is being built from scratch, and you will be the one to build it. That means defining how we onboard, how we retain, how we escalate — and eventually, how we grow a team around you. You will work closely with the sales team, taking over accounts once contracts are signed and integrations are complete, and owning the relationship from there. Your accounts will be the hardware manufacturers and defense OEMs that power Europe's unmanned systems.
What You Will Be Doing
Partners Management
• Own the relationship from onboarding to renewal, acting as the primary point of contact for your partners
• Build strong, trusted relationships with key stakeholders across partner organisations, from technical leads to commercial decision-makers
• Monitor partner health, identify risks early, and act on them before they become problems
• Ensure partners are getting value from Nexus and that the terms of the contract are being executed correctly.
• Focus on partner retention and the prevention of partnership churn
• Lead renewal processes and secure long-term partnerships in close collaboration with the sales team
• Build playbooks and escalation processes that create consistency as we scale
• Centralise client communication so nothing falls through the cracks across multiple stakeholders and layers
Retention & Churn Prevention
• Lead renewal processes and secure long-term partnerships in close collaboration with the business development team
• Build playbooks and escalation processes that create consistency as we scale
• Centralise client communication so nothing falls through the cracks across multiple stakeholders and layers
Commercial Awareness
• Identify expansion opportunities and flag them back to the business development team
• Contribute to revenue growth through thoughtful partners management — not by selling, but by making sure partners see the value that makes renewal obvious
Building the Function
• Define KPIs, processes, and frameworks for Customer Success at Intelic
• Set up scalable onboarding and success workflows that work for a complex, technical client base
• Lay the groundwork for a team — this role has a clear path to leading it
What We Are Looking For
This is a senior hire. We are looking for someone who has done this before — in a complex B2B environment, ideally in Defense, SaaS or a technical product — and who is ready to build something from the ground up rather than step into an existing structure.
You will bring:
• 5+ years in Partnerships Management, Customer Success or a similar client-facing role in a B2B environment
• A proven track record in retention — you know what good looks like and you know how to get there
• Experience working with technically complex products and clients who expect real expertise
• Strong communication skills in English — additional European languages are a genuine advantage
• A structured, proactive working style — you manage your accounts, your time, and your priorities without being chased
• Ambition to build and eventually lead a team
A bonus if you also bring:
• Experience in defense, hardware manufacturing, or the broader defense technology ecosystem
• Experience setting up a Customer Success function from scratch
What Success Looks Like
In your first year, you will be expected to:
• Take ownership of key partners/accounts and ensure a smooth transition from business development
• Establish the core processes and frameworks that will define how Partnership Management operates at Intelic
• Minimise churn by building strong, trusted relationships with clients and identifying risks early
• Create a clear escalation process so that technical and commercial issues are resolved quickly and consistently
• Lay the groundwork for growing a team around you
Why Join Intelic
• You will be working on something that matters — technology that has real operational impact in active defense contexts
• This is a foundational role at a genuine inflection point — you will shape the function, not inherit it
• You will work closely with a tight commercial team and have direct access to leadership
• We're fully on-site at NDSM, five days a week. If you do your best work around people, that works in your favour here
What We Offer
• Our Amsterdam office is at NDSM — a former shipyard on the IJ, raw industrial architecture, open space, and views over the water
• 25 vacation days per year (full-time)
• Sports membership
• Bike plan
• Pension
• Travel reimbursement
• Stock appreciation rights (SAR)
We look forward to receiving your application and getting to know you. If you have any questions, please contact our recruiter Liliia at liliia@intelic.ai.
