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Job Overview

As Nabla expands our footprint through reseller and integration partnerships, the Partner Technical Solutions Manager will own the technical success, enablement, and post-launch support of these partners.

This role bridges Partnerships, Customer Success, Product, and Engineering, ensuring seamless technical integrations, rapid issue resolution, and scalable processes for partner-driven growth.

Key Responsibilities

Pre-Sales & Scoping

• Partner with Partnership Sales during early reseller discussions to assess technical feasibility and integration scope.
• Define timelines, resource requirements, and data-flow architecture for each partner’s implementation.
• Translate partner workflows into integration requirements (API, authentication, and data mapping).

Implementation Leadership

• Serve as the technical project lead during partner implementation and onboarding.
• Own technical enablement, configuration, and validation of partner environments (e.g., API access, data ingestion, and workflow testing).
• Coordinate with internal Engineering and Product teams to resolve blockers and ensure successful launches.

Live Support & Partner Success

• Act as the ongoing technical escalation point for reseller partners post-launch.
• Troubleshoot integration and data-flow issues that exceed Clinician Experience scope.
• Manage the partners support mailbox and ensure SLAs for resolution are met.

Release Management & Technical Communication

• Test and validate new Nabla releases before partner rollout to ensure compatibility.
• Communicate version changes, API updates, migrations, and feature flags proactively to partners.
• Maintain clear change-management documentation and lead release-readiness reviews.

Enablement & Documentation

• Maintain partner-facing technical documentation, including integration guides, setup instructions, and troubleshooting FAQs.
• Run technical training sessions for partner teams (e.g., new feature enablement, integration workflows).

Internal Advocacy & Feedback Loop

Track partner feedback themes and advocate for fixes or enhancements, ensuring partner needs are visible in prioritization discussions with Product.

Your Qualifications:

• Technical Capabilities

  • APIs & Data Handling: Strong understanding of REST APIs, JSON, webhooks, and authentication models (OAuth2).
  • EHR Integrations: Familiarity with FHIR, SMART-on-FHIR, HL7, and healthcare data standards.
  • Troubleshooting: Experience reading logs, tracing requests, reproducing bugs, and testing APIs with tools like Postman or curl.
  • Observability & QA: Proficient with monitoring and error-tracking tools (e.g., Sentry, Datadog).
  • Automation/Scripting: Ability to write lightweight scripts (Python or JS) for validation, testing, or automation.
  • Documentation: Exceptional clarity in writing partner-facing and internal documentation.

  Experience & Skillset

  • 5–8 years experience in technical solutions, implementation engineering, or forward-deployed roles in the healthcare technology space.
  • Ideal: Experience working directly with reseller or platform partners.
  • Exceptional communicator who can bridge business and technical discussions.
  • Ability to build trust quickly with partner counterparts including engineers, PMs, and leadership.

Benefits

Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.

Here are the benefits you get when joining Nabla:

• Compensation and Equity: Competitive salary and stock options
• Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
• Time Off: Unlimited paid time off and 11 national holidays
• Health Comes First: Unlimited sick leave
• Parental Leave: Paid leave for new parents
• Remote-friendly: $1,500 to purchase home office equipment
• Trust & accountability: Full ownership of your time and schedule

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Our Values at Nabla

Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.

Every day is a new chance to excel

We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.

Stay humble

There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture.

Feedback is a gift

We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.

Committed to diversity

We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.

Avoid recruitment scams: Stay safe and informed

There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.
Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.