Cube is on a mission to help every company hit their numbers. The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is a cloud-based FP&A platform that helps companies hit their numbers without sacrificing their spreadsheets.

Cube is backed by top-tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to growth. We’re guided by our company values to stay Nimble, keep our approach focused and Simple, create Joyful moments for ourselves and our customers, remember that we’re all Human, and be as Impactful as we can! As we enter our next phase of growth, we believe having the right Cubers on our team will be the reason we win.

About the Role: We're looking for a detail-oriented and customer-focused Technical Writer to own the creation and maintenance of our Help Center content. This role is critical in helping our customers find clear, accurate, and timely answers as we grow and evolve our platform. You’ll work closely with Product, Support, and Engineering teams to translate complex technical concepts into user-friendly documentation.

Key Responsibilities:

• Write clear, concise, and engaging Help Center articles for new product features.
• Audit and update existing Help Center content to ensure accuracy and relevance.
• Partner with Product and Support teams to gather insights on feature changes and customer pain points.
• Develop content templates and style guides to ensure consistency across documentation.
• Manage documentation updates in line with product release cycles.
• Incorporate feedback from internal teams and users to continuously improve content quality.
• Track content effectiveness using Help Center analytics and make improvements accordingly.

Requirements:

• 5+ years of experience writing technical documentation for SaaS platforms.
• Ability to understand complex technical features and translate them into plain language.
• Experience working with product managers, engineers, and support teams.
• Familiarity with tools such as Zendesk Guide, Confluence, Notion, or similar.
• Strong organizational skills and the ability to work independently and manage multiple content projects.
• Excellent written English and attention to detail.

Bonus Skills:

• Experience documenting APIs or integrations.
• Background in fintech, data, or B2B SaaS products.
• Familiarity with AI-enhanced writing tools or chatbot documentation.

The compensation for this role ranges from $30 to $40 USD per hour.

The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the United States. Immigration sponsorship is not available at this time.

Benefits

• Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.
• We have a number of "Focus Fridays" built in throughout the year when everyone at Cube can use the day to catch up on a project, take a customer call/demo, or recharge at home or in your community.
• We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company.
• We provide 100% covered employee medical, dental, and vision insurance options, including FSA/HSA options plus free memberships to OneMedical, Teladoc, and Talkspace.