Soraban (YC21) builds AI-powered copilots and workflow automation for modern accounting firms. Our platform helps tax firms automate client intake, document processing, preparation workflows, and service delivery.

We are looking for an Operations & Reliability Engineer Intern to support a production automation system that performs tax software data entry inside customer environments. This role sits at the intersection of operations, reliability, automation, and customer-facing systems, and is critical to meeting uptime and SLA commitments during peak tax season.

What You’ll Work On

You will support a production automation system that combines deterministic automation, RPA-style workflows, and LLM-based components. As an intern, you will help keep the system running reliably and learn how large-scale operational automation behaves in the real world.

Responsibilities

• Monitor customer uptime, job execution, and overall system health
• Triage operational issues and escalate to engineering when needed
• Perform hands-on operational tasks
• Follow runbooks and contribute to improving them
• Identify recurring failure patterns and suggest reliability or operational improvements
• Assist with incident analysis and post-mortems

What We’re Looking For

Required

• Currently pursuing a BS or MS in Computer Science, Software Engineering, or a related field
• Comfortable working with technical systems and debugging issues
• Willing to do hands-on operational work (this is not a purely research or modeling role)
• Strong attention to detail and ability to follow procedures accurately
• Clear written communication for documenting issues and handoffs
• Curiosity about how production systems fail and how to make them more reliable

Preferred / Plus

• Exposure to:
  • Linux or cloud-based systems
  • Automation, scripting, or basic Python
  • QA, SRE, DevOps, or production support environments
• Familiarity with RPA tools, browser automation, or remote desktop workflows
• Experience working with SaaS products or workflow tools

What You’ll Learn

• How reliability is maintained in customer-owned, non-standardized environments
• How to balance manual intervention, automation, and escalation in production systems
• How uptime, SLAs, and customer impact are managed in a B2B SaaS company
• How engineering, operations, and customer success work together during critical periods
• You will also gain exposure to Robotic Process Automation (RPA) and Reliability engineering in customer-controlled environments

Internship Details

• Time commitment: At least 20 hours per week (flexibility for specific weeks)
• Duration: 3 months to start, with potential for extension
• Location:  Tempe AZ. Not fully remote; periodic in-office collaboration required
• Work authorization:
  • No visa sponsorship available
  • Candidates must be authorized to work in the United States
  • F-1 students on OPT are eligible