Company Description
NAYAN is a cutting-edge company leveraging Computer Vision and Machine Learning to index and analyze the real world. Our solutions provide visual analytics and actionable insights, enabling users to make informed decisions. Serving B2B, B2G, and B2C sectors, NAYAN covers critical use cases such as Road Safety, Public Space Monitoring, Infrastructure Oversight, Smart Cities, Traffic Violations, and Fleet Operations Monitoring. End-users can utilize our app for event insights and real-time data search, enabling efficient management and monitoring. NAYAN is at the forefront of innovation, driving improvements in safety, efficiency, and urban development.
Key Responsibilities:
- Manage end-to-end operations to ensure smooth workflow and process efficiency
- Handle customer queries and escalations, ensuring timely and satisfactory resolution
- Lead and manage the operations team, including performance tracking and support
- Coordinate with vendors and external partners for seamless service delivery
- Oversee project delivery timelines, ensuring quality and adherence to deadlines
- Develop, implement, and maintain Standard Operating Procedures (SOPs)
- Collaborate with tech, delivery, and internal teams to ensure alignment
- Monitor daily operations and identify areas for improvement
- Ensure compliance with company policies and operational standards
- Prepare reports and MIS for management review
Required Skills & Qualifications:
- Bachelor’s degree in Business Administration, Operations, or related field
- 3–7 years of experience in operations management or similar role
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Experience in handling vendors, customers, and project coordination
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of SOP creation and process optimization
Position Starting – Immediately
