About The Role

Lumify Learn delivers in-demand IT training and certifications that get students job-ready. With Australia needing 300,000 more tech workers by 2030 (ACS), we’re on a mission to help close this gap, one student at a time.

We’re looking for an energetic, values-driven Operations Manager to lead the delivery of our programs and create an exceptional learning experience for every student.

In this pivotal role, you’ll drive operational excellence, streamline processes, uphold compliance, and keep our programs running smoothly. You’ll also inspire a high-performing team, empowering them through clear communication, coaching, and recognition, all while living Lumify Learn’s purpose and values.

RTO experience is a plus, but not essential. If you’re an operations leader from a service-based industry (sales, customer service, insurance, or banking) with strong leadership and a passion for delivering outstanding customer experiences, we’d love to hear from you.

Key Responsibilities

· Oversee the smooth running of our training programs, making sure students have a seamless experience from enrolment to completion, 1300 active students, with 120 onboarded every month.

· Look for smarter, more efficient ways to manage day-to-day operations and improve how we deliver training, utilising Jira and AI (including ChatGPT)

· Keep our programs compliant and up to date with RTO and industry standards, without losing focus on the student experience

· Lead and inspire a high-performing team of approx. 15 people (direct and indirect reports) bringing empathy, clarity, and emotional intelligence to your interactions

Skills and Experience

· Proven track record in leading multi-disciplinary teams across training, operations, or support functions

· Background in scaling operations and managing complex workflows under tight deadlines

· Demonstrated ability to implement systems and processes that enhance efficiency and customer satisfaction

· Deep understanding of operational leadership principles in fast-paced, high-volume customer environments.

Employee Benefits

· Participate in our incentives of up to 20% of annual salary

· $2000 referral bonus

· Employee Assistance Program (EAP)

· 2 days study leave to attend courses or exams

· Additional birthday and volunteering leave

· Donation matching

· Free access to all training courses across Lumify’s group of companies

· Hybrid workplace (4 days on-site per week)

If you’re passionate about helping others thrive in tech and want to work with a team that values purpose, flexibility, and impact, we’d love to hear from you

About Lumify Learn

At Lumify Learn, we’re on a mission to unlock potential through learning. As part of the Lumify Group, we help individuals and organisations upskill for the digital future. We deliver flexible, career-changing online courses in cloud, cyber, data and AI. Our goal is to empower people to build meaningful careers in technology while maintaining balance and flexibility in their lives.

About Lumify Group

We have been operating in the Australian market for 30 years, and passionate about empowering people and making learning accessible, engaging, and impactful.

Lumify Group is proudly B Corp certified, reflecting our commitment to balancing purpose and profit by meeting the highest standards of social and environmental performance, accountability, and transparency.

You can learn more about us here:
Lumify Learn https://lumifylearn.com/
Lumify Group https://lumifygroup.com/