This is a full-time remote position .

Working Hours: Monday-Friday 8am-4:30pm ET

Essential Duties And Responsibilities

• Project Launch Ownership

• Manage the full project launch lifecycle, ensuring deliverables and timelines are clearly defined and communicated.

• Coordinate launch activities to ensure timely initiation of work across cross-functional internal teams.

• Maintain and improve launch tracking tools to provide accurate visibility into progress and dependencies.

• Create, assign, track, and close JIRA tickets associated with launch activities.

• Identify risks or delays early and escalate them appropriately to keep launches on track.

• Client Onboarding & External Communication

• Lead the client onboarding process from project launch through initial sales handoff to internal departments for services.

• Send project launch communications, introduce appropriate internal stakeholders, and outline onboarding expectations for clients.

• Schedule and facilitate kickoff meetings with clients, ensuring clear communication of timelines, deliverables, and responsibilities.

• Maintain timely follow-up and consistent communication with clients throughout the onboarding phase.

• Serve as the primary client contact during launch and onboarding until the project transitions to long-term ownership by the designated internal team.

• Cross-Functional Coordination

• Serve as an operational liaison between cross-functional internal teams to ensure clarity, alignment, and smooth handoffs.

• Communicate updates, risks, requirements, and next steps across teams in an organized and timely manner.

• Support internal meetings by capturing action items and ensuring follow-up until completion.

• Operational Support & Process Alignment

• Support the Senior Operations Manager in standardizing workflows and improving operational processes across internal departments.

• Monitor operational activities to identify inefficiencies or bottlenecks and recommend process improvements.

• Assist in operational readiness activities for new initiatives, enhancements, or cross-team projects.

• Administrative & Strategic Support

• Manage documentation, internal communication materials, and other operational documents using Microsoft Office tools.

• Lead and support special projects assigned by leadership, demonstrating flexibility, ownership, and initiative in support of organizational priorities.

• Assist with ad-hoc tasks and operational needs that support day-to-day efficiency and long-term organizational goals.

Work Experience Qualifications

• Bachelor’s degree or minimum of two (2) years of experience in drug supply chain, pharmacy regulatory affairs, healthcare compliance, or related operational roles.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience using JIRA or similar task/project tracking tools.
• Strong written and verbal communication skills, with the ability to stay highly organized, manage time effectively, prioritize work, meet deadlines, and maintain consistent follow-up and task coordination with accuracy and attention to detail.
• Proactive, self-motivated, and accountable, with the ability to work collaboratively across internal departments and engage confidently in client-facing interactions.

Compensation

• Salary Range: $60,000-$70,000

Benefits

• Health, Dental, Vision Insurance
• STD, LTD, Life Insurance
• 401(k)
• PTO and Paid Holidays