Prepare and document operation processes and procedures

Prepare, record and update operation issues/support tickets

Prepare and record operation resources schedule

Coordinate and assist the resources allocation schedule

Perform preparation tasks to ensure resources and materials are available for operation processes

Enforce and control compliance to procedures and policies

Work with internal stakeholders to prepare customer support plan fulfilling requests from customers

Follow-up with stakeholders and tasks/ticket owner, and ensure proper closure of all tasks/tickets

Engage and correspond with customers, including handling customers request, complain, tickets, survey, feedback, etc.

Tracking and reporting operation support/project progress and status

Monitor operation KPI, and take necessary action to drive improvements.

Perform data collection, data analysis and prepare report

Plan, manage and execute Operations Excellence initiatives

Report and perform investigation on any inventory discrepancy, missing or damaged tools/equipment incident

Contribute to continuous improvement projects

Prepare, record and filling of documents

Perform 5S tasks to maintain and organize production environment