Onsite Support Engineer (Level 1) - Dublin 15 / City Centre

Ergo IT Recruitment are seeking a permanent Level 1 Engineer for a fully onsite role with an MSP client based in West Dublin. This role is based between the client site in West Dublin and an end client site in Dublin City Centre. This position is ideal for someone with 1-3 years' experience in an L1 support role who wants to deepen their technical skills in a dynamic MSP environment.

What will you do?

• Deliver 1st line support to end users across Windows, MacOS, iOS, and virtual desktop environments
• Troubleshoot issues with desktops, laptops, printers, mobile devices, and Microsoft 365 applications
• Provide support for MacOS devices and iPhones, including setup, configuration, and troubleshooting
• Assist with Microsoft 365 administration (Teams, OneDrive, SharePoint)
• Perform basic Active Directory tasks such as user creation, password resets, and group management
• Log, track, and resolve tickets within agreed SLAs, escalating where appropriate
• Provide onsite support at both locations
• Assist senior engineers with small project tasks and device deployments
• Follow established procedures to maintain security, compliance, and operational standards

What do you need?

• 1-3 years of experience in an L1 IT Support or Service Desk environment
• Experience supporting Windows OS and MacOS
• Strong understanding of Microsoft 365 applications
• Exposure to virtual desktop environments (e.g., Azure Virtual Desktop, Citrix, VMware Horizon)
• Experience with Google Workspace and Slack
• MSP background highly advantageous
• Strong communication skills and a customer‑focused approach
• Microsoft certifications are beneficial but not essential