Role Overview

We are seeking a Project Manager / Onboarding Specialist who has delivered onboarding projects within a product let SaaS company.

This role is about taking ownership of customer onboarding from contract signature through to go-live, ensuring clarity around scope, timelines, responsibilities and success criteria. You’ll sit between Sales, Engineering, QA, Support and the customer. The job is to bring structure, drive momentum, and make sure nothing falls between the cracks.

This isn’t just about running a project plan. It’s about protecting delivery standards, setting expectations properly, and ensuring customers feel confident throughout the implementation

Key Responsibilities

• Own and lead the end-to-end onboarding process from kick-off through to go-live

• Coordinate across multiple teams to ensure smooth implementation

• Build strong relationships with project stakeholders

• Develop a solid technical understanding of both the Solgari customer environments

• Translate customer requirements into clear, structured actions

• Ensure customer configuration aligns with agreed scope and product capabilities

• Manage multiple projects simultaneously while maintaining structure and momentum

• Work directly with customers to troubleshoot issues where required

• Collaborate closely with technical teams when escalation or deeper investigation is needed

Essential Skills

• 3+ years delivering onboarding within a product or SaaS environment

• Experience implementing structured software solutions (not general IT support or managed services)

• Strong stakeholder management skills

• Comfortable running structured customer calls

• Good commercial awareness and confidence managing scope

We’re ideally looking for someone experienced with Microsoft Teams, Dynamics 365 or Azure in a delivery or implementation setting. In addition, contact centre or communications platforms experience is highly desirable, as is understanding of telephony concepts such as Direct Routing, SBCs.

NB - Candidates must be based in the UK or Ireland with the right to live and work there.