Lace leverages advanced AI technology to analyze a 100% of the phone calls to detect lost revenue opportunities, empowering CSRs and agents to book more jobs and maximize revenue.
Lace leverages advanced AI technology to analyze a 100% of the phone calls to detect lost revenue opportunities, empowering CSRs and agents to book more jobs and maximize revenue.
What they do: AI-driven revenue intelligence and call-center automation that analyzes 100% of calls to surface missed revenue opportunities and book jobs.
Target market: Home services and trades (e.g., HVAC, plumbing, roofing).
Stage / funding: Seed-stage fundraising with multiple seed investors including Bek Ventures.
Customers / traction: Reportedly serves 100+ businesses and experienced rapid ARR growth.
Revenue leakage and inefficient call-center operations in home-services and trades.
Software Development
$14M (reported in media coverage as part of a disclosed $19M total)
Seed round reported as led by Bek Ventures; media coverage cites $14M raised as part of reporting.
“Has participation from seed-stage investors including Bek Ventures, LAUNCHub Ventures, and individual investor Marcin Zukowski (reported).”
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Company Mission
Lace is an incredibly fast growing US startup, that leverages AI to help Home Services and Home Remodeling SMB businesses detect lost revenue opportunities, empowering Customer Service Representatives (CSRs) to maximize revenue. Unlike traditional call monitoring methods that only sample a small portion of calls, Lace analyzes every single interaction to ensure that no potential lead or opportunity is missed, providing actionable insights and personalized agent feedback, transforming average performers into top closers.
About The Role
To achieve our ambitious goals, we need a talented software engineer to join our team and help with onboarding and support. The position is ideal for an entry level professional with passion for using and tuning LLMs, who thrives on solving real customer problems and seeing these through to a successful resolution and a satisfied client. Our stack uses multiple modern technologies and AI models presenting numerous learning and growth opportunities. As part of our team of experienced engineers, you’ll have a great impact on our business, products and tech as well as a great opportunity to grow professionally.
Responsibilities
Requirements
What does Lace offer you?