NOC Engineer - IT DATA CENTER FIRST LINE SUPPORT (DCFLS)

Job Summary

Are you a technically sharp, hands-on professional with a passion for ensuring the integrity and maximum uptime of critical infrastructure? Do you thrive in a high-availability data center environment where precision and rapid response are paramount?

Vennote Technologies is looking for a Monitoring & Data Center First Line Support Engineer to serve as the front line technical support within our key telecommunications partner’s high-density data centers. This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations and troubleshooting, and driving the rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).

This is a full-time, shift-based role that requires daily presence in the IT Command center office location.

Key Responsibilities

Monitoring and Incident Management (First Line)

• Application and Service Monitoring: Monitor data center applications and services and report or take initial corrective action on alarms or anomalies.
• Incident Logging: Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool (e.g., ServiceNow).
• Initial Troubleshooting: Perform basic diagnostic steps on failing hardware (e.g., checking LED status, reseating components, performing reboots as instructed).

Requirements & Qualifications

· A Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field.

· 2-4+ years of experience working in a NOC, SOC or Data center

· Previous experience working in a Telecommunications company, or a large enterprise environment is highly desirable.

· Certifications are a major plus:

o ITIL v4 Foundation.

o CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.

Technical Skills

· Proven proficiency in Troubleshooting and Technical Support.

· Expertise in Windows 11 operating systems in an enterprise environment.

· Working knowledge of an enterprise environment

· Familiarity with IT Service Management (ITSM) tools (e.g. ServiceNow) for logging and tracking tickets.

· Basic understanding of TCP/IP networking, DHCP, DNS, and connectivity troubleshooting.

· Experience with user administration in Active Directory.

Soft Skills

· Attention to details

. Exceptional Communication and Customer Service skills (both verbal and written).

· Strong problem-solving and analytical abilities with a systematic approach.

· Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.

· A proactive attitude and ability to work independently and as part of a team.

If you want to join a team of global leaders in their field, send your CV to dave.nwokedi@vennote.com referencing the position title as subject. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.