61621

Description & Requirements

As New Zealand's largest telecommunications company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the role

We’re looking for someone to establish and guide our Network Transformation Office, helping Spark shape the future of AI-powered service operations. You’ll play an important role in enabling transformation initiatives across our Network Service Operations team – embedding thoughtful governance, supporting strong collaboration, and helping deliver meaningful outcomes.

This role centres on the planning and integration of AI and automation use cases to uplift performance, support sustainability, and improve cost efficiency. You’ll work closely with Spark’s forward-thinking teams and technology partners to bring these initiatives to life.

What You’ll Be Responsible For

Transformation Governance & Strategy

• Design and implement a governance framework to support AI and automation initiatives
• Align transformation priorities with business outcomes, enabling measurable improvements in cost and efficiency
• Establish protocols to manage risk, compliance, and ethical AI use
• Define and track metrics to monitor progress and value delivered

Partner & Stakeholder Management

• Support meaningful engagement with Spark’s AI and automation technology partners
• Collaborate with internal teams (Operations, IT, Data Science, Finance) to integrate AI solutions into workflows
• Coordinate vendor relationships to ensure alignment and shared accountability
• Provide clear communication and reporting to support informed executive decisions

Network Transformation Use Case Development & Implementation

• Oversee identification, refinement, and prioritisation of transformation use cases
• Support change management to enable successful adoption of AI solutions
• Monitor progress and impact through regular review of delivery cadence and outcomes
• Partner with data and engineering teams to assess data readiness and deployment needs

What you'll bring:

• Proven experience in technology governance, AI enablement, or transformation delivery in telco or digital environments
• Strong understanding of LLMs, automation, and the role of AI in service operations
• Experience managing partner relationships and vendor delivery in collaborative settings
• Ability to support large-scale transformation programmes from design to delivery
• Comfortable navigating governance, compliance, and risk frameworks related to AI
• Inclusive leadership style with strength in stakeholder engagement across complex environments
• Knowledge of regulatory, ethical, and operational considerations for AI in telecom

Skills That Will Help You Thrive

• Strategic Alignment: Ability to connect transformation to Spark’s business goals
• Governance & Risk Awareness: Confident working with compliance and ethical AI use
• Relationship Building: Skilled at engaging internal and external partners
• Transformation Enablement: Experience supporting programmes that uplift operations
• Change Support: Ability to guide teams through technology adoption
• Impact & Evaluation: Able to interpret data to assess AI performance and business value

This is a unique opportunity to support one of Spark’s most exciting transformation programmes – working with future-focused teams and world-class partners to shape the next chapter of AI in service operations.

You’ll be part of a team that’s helping bring “Hello Tomorrow” to life – where technology, people, and purpose come together to deliver better outcomes for Aotearoa.

If you're energised by enabling AI governance, cross-functional collaboration, and transformation delivery – we’d love to hear from you.

Why join us?

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū
Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina
Our people matter, and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

• Wellbeing: Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house clinical support via our Mahi Tahi Wellness programme
• Hybrid working: Most Spark teams are in the office 4 days a week with 1 day flexible
• Leave: Four weeks annual leave plus options for purchased leave, enhanced parental leave, and study leave
• Spark Credit: $120 monthly Spark credit for permanent employees to use on Spark products
• Share scheme: Periodic opportunity to invest in Spark through our employee share scheme
• Career development: Access to Spark’s internal learning marketplace offering experiential on-the-job learning across the organisation

To download the position description, please sign in with your account.