Beacon's robust asynchronous work practices ensure a first-class remote work experience, but we also have in-person office hubs available located in Boston, New York, Cleveland, and Paris.

What Success Looks Like

• Design, deploy, and continuously improve standardized clinical onboarding and training programs for physicians, technologists, and clinical staff.
• Lead clinical implementations for priority enterprise accounts, including go live planning, workflow integration, and milestone based execution.
• Develop and maintain clinical playbooks, SOPs, training materials, and troubleshooting protocols to support repeatable adoption at scale.
• Serve as the clinical escalation owner for complex issues, driving root cause analysis and permanent corrective actions.
• Partner with Sales on late stage opportunities by delivering clinical validation, workflow demonstrations, and executive level clinical support.
• Establish and track clinical adoption KPIs, including time to go live, training completion, utilization ramp, and ongoing support trends.
• Create a structured voice of customer program that captures field feedback, quantifies themes, and drives quarterly alignment with Product and Operations.
• Support clinical thought leadership activities as needed, including webinars, conferences, KOL engagement, and customer advisory input.
• Ensure clinical standards, training, and messaging remain aligned with current product capabilities, regulatory requirements, and quality expectations.

What You Will Bring

• 7 plus years of experience in clinical sleep, medical device clinical programs, or enterprise clinical implementation and enablement.
• Active RPSGT credential
• Demonstrated success building training programs, clinical workflows, and adoption playbooks across multiple sites.
• Strong clinical credibility and communication skills with physicians, technologists, and health system stakeholders.
• Experience partnering cross functionally with Sales, Product, and Operations to drive measurable outcomes.
• Ability to travel nationally and operate effectively in a fast growth environment.

Preferred Qualifications

• Experience with IDNs, multi site systems, or enterprise deployments.
• Background in customer success, utilization management, or clinical operations metrics.
• Experience establishing formal VOC programs and translating insights into product requirements.

The base salary range for this role is determined based on past experience, specific skills and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO and other benefits.

At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.